Oh great! If this comes into a permanent plan, we are in trouble with the TSA.
Bad enough a lot of them have a really bad attitude and treat people like cattle.
One time going through Logan, there was this TSA in a tizzy.
Apparently he was overwhelmed at the amount of wheelchair-assisted people coming through and others with mobility aides.
He was barking to the airport escorts to not bring too many wheelchairs in at once. He said a couple of other nasty things too.
From what I have seen, the escort brings the wheelchaired person up first.
This TSA made an elderly gentleman feel like crap.
I was standing in the adjacent line.
When I caught the agent's eye, I looked at him straight on. I told him he should feel pretty lucky that he is able to stand on two feet with no visible mobility issues and that he had a voice box loud enough so that New Jersey could hear him!
He didn't say a word to me.
Another agent asked if I was associated with the elderly gentleman. I said, "No. I am not, but that is not the point."
Anyway, that TSA apologized on behalf of the other one. I said, "Thanks, but it doesn't need to be directed towards me; it needs to be directed towards all the other people within ear shot who are in wheelchairs.
As I recall, there were about 4 wheelchairs coming through two lines.
It is not the passengers' fault nor problem that scheduling or better management from the TSA is needed.
And the practice of patience and respect!
I will concede to a point that some travelers can be very challenging to security. With that though, you should show restraint and professionalism in your job as a customer service agent. When it escalates to a point that you become out of control, call a manager.
Another time going through Logan, a TSA had an attitude.
She was going on and on and on.
I asked her if I should take out my electronics and put them in a bin since she did not specify that.
She was a smart alec. So I sweetly asked if she had just come out of boot camp.
Another agent sitting beside her laughed. He told me I didn't have to take out my electronics.
The best security that I have encountered was in Italy. They are courteous and respectful and don't treat you like a jerk.
Going through Heathrow, most of them are nice.