Air Transat Destination Departures in Italy

Steve, Isabella is in eastern Canada.

Well,, why are you using a travel agent if she can't even explain why you can't take a certain flight. I personally consider most of them a waste of time.

Is it that dates you are requesting are full? I know
Airtransat does fly out of Rome,, but I am not to clear on what exactly is your issue( because I don't think your ta is being very useful or informative).

Why don't you phone Airtransat and ask them. I would.

Steve, the lady has tickets in hand. She's probably not interested in an airline review at this point.

Links make interesting reading, even if they are several years old and a few thousand miles off.

It would be helpful if they pertained to the subject however, WHICH IS GETTING OUT OF ITALY.

Edit: to match the late edit above (which finally delt with the issue).

Isabella,

I'm surprised that your Travel Agent wasn't able to provide more information and options?

It would help if you could provide further information on the dates you'll be travelling. If I read your Post correctly, you'll be using open-jaw flights from YYZ inbound to London (with Air Transat) and returning from Italy?

Although Air Transat does have flights from Lamezia Terme, I'd suggest using FCO as you'll have a greater choice of flights. If you intend to use Lamezia, Terme you'll need to have some flexibility in flight dates, as it's likely that flights are operated on a weekly basis only in the summer months.

Your Travel Agent was not entirely correct - there IS a flight departing Lamezia, Terme SUF to Toronto YYZ on 17 June (Air Transat TS-973, depart 13:10, arrive 17:45, flight tme 10H:35M). I'd have to check for other dates.

Good luck!

I would suggest you go to a new Travel Agent, but it is probably too late.

Now when the TA says "NO" ask WHY? Also, is teh TS saying "no" within 2 seconds of the request? (If so that means the "no" is "no I won't bother to do anything to assist my customer")

Sounds to me like your problem is the TA is being paid to do NOTHING! So call back and give the TA the EXACT details on what you want. Explain to the TA that you can SEE the flight you want and ask for details on the "NO".

Then make sure your friend understands that using the TA seems to have been an error you won't make again.

Hi,

Thanks for your feedback. I appreciate it.

The travel agent that I am using is a customer/friend of the friend that I am traveling with. Unfortunately, I decided to go with her because I thought that it might be easier to deal with an agent rather than call the airline directly, like I did last year. I booked everything myself but I did it through expedia.ca and then dealt with Air France on my own, which could be a big pain in the butt and expensive for any changes.

Well, here's the update. I e-mailed "C" yesterday and received her last e-mail to me with a response to my question as to whether it was available from Lamezia Terme?
Her response, "no it is not." That's it?

So, I e-mailed her back and asked her where could I fly out of in Italy and I didn't hear back from her. She ignored my e-mails b/c they all kept coming back to me. I used the same address or just pressed replyed but they kept bouncing back to me so I think she blocked me from sending her e-mails. I kept getting the Failure Delivery Notification message. When I finally called her, she was so rude and cold. She didn't even say 'hello' and she wasn't friendly! I couldn't believe the way she was with me. I could feel the tension and this upset from her.

I called Air Transat when I got home and found out that there are flights out of Lamezia AND Rome! I told her this and she told me that she found that "interesting" because she was told "otherwise". She asked me if I wanted her to call them back and I said "yes".

She called me back 1/2 hour later and told me that my friend and I can fly out of Lamezia on the different date for a fee of $75.00, which is good because when I called on my own, it was $233.00!

I couldn't believe it. I was so upset with her behaviour towards me, lack of professionalism and attitude. I don't know if she was having a bad day or personal issue but that doesn't excuse her behaviour.

P.S. How do you book your flights? Do you go through the airline or do it yourself through an online agent?

After this experience, I don't want to deal with travel agents again. I prefer to do things on my own.

Thanks.