I recently flew on a United Flight from the USA to Finland. Last two legs were on Air Baltic. The first leg was from Dublin to Riga and second from Riga to Tampere. I was flying with only one carry on bag and did not check in any bags inspite of having an allowance to check in all the way to my final destination. Shockingly on the last leg from Riga I was asked to pay for my carry on bag. I told them that I am coming from an international flight where this carry on bag was allowed. They would not budge. I also said that I have already a checked bag allowance that I am not even using. Still no budging. They did not even say I could check my carry on bag. Insisted on charging me for the carry on bag. The flight was already boarded and I just paid and decided to report it. After my journey I emailed customer service and they just directed me to Consumer Rights Protection Centre (www.ptac.gov.lv). Has anyone gone through the same? Any advice?
Would never fly Air Baltic again for sure but I want to ensure they don;t do this again to anyone else if that is possible.
. I told them that I am coming from an international flight where this carry on bag was allowed.
You have to follow the baggage rules of the operating carrier. So if Air Baltic's carry on rules were more restrictive than your first carrier, you have to abide by them.
Just because they allowed the bag on the first Air Baltic flight doesn't mean it will be allowed on all flights. It's up to the gate agent.
However, if you had a checked baggage allowance, they should have honored it.
I've flown Air Baltic a few times and found them to be very good.
Last October we flew Swiss Air from San Francisco to Venice. We never knew Air Baltic was the carrier between Zurich and Venice until we walked out to the plane. The Swiss gate agents had us gate check our carryons but did not charge us, maybe because our ticket was booked thru Swiss with no indication that we would be on an Air Baltic plane?
I flew Air Baltic to Riga from London earlier this year. The flight was booked through British Airways holidays and there were two flight options, one at 07:00 on BA metal and the other at 09:00 on Air Baltic. I opted for the Air Baltic one. Despite BA allowing a generous 23kg cabin allowance I had to abide by Air Baltic's allowance which was 8kg. My status with BA's Executive Club was also not recognised by Air Baltic despite the flight booking made with BA. You simply have to abide by the rules set by the airline you're flying with.
Air Baltic was fine. A fairly new aircraft with a clean, minimalist interior and comfortable enough for the short flight to Riga. The baggage restrictions didn't bother me as I simply checked my bag as I knew that it would be on the carousel right after I transited through immigration and it was one less thing to have to lug about at the airport and onto the plane. Would I fly with them again? Sure. Would I recommend them? Yes.
Were you overweight for your ticket class? If not, then it is puzzling why you were charged.
My carry on bag is considered overweight because they charge for carry ons )not personal item) unless it was paid for. I had a ticket they already had paid for a checked bag which is more expensive typically than a carry on. My ticket clearly said I have one checked bag allowance all the way from Newark to my final destination. I can understand the gate agent making a mistake but if their customer service also replies and says that carry on bags have to be charged without giving any consideration that I could just have checked my bag instead as that was paid for. All they had to say is please check your bags and I would have. Most would have seen how blatantly unfair this was in how it was handled once you explain the facts. The air Baltic customer service unfortunately does not. I was not the only one who was complaining that day as they got in and I would expect many more in the same boat as me. The sad thing is that my company makes me avoid the basic economy fare just so checked bag charges are not extra. But then if Air Baltic behaves like this it makes me feel why everyone should not book a cheaper basic economy fare in the first place.
That type of thing happens to me when I travel home from Hawaii. If one of the legs is Hawaiian, they charge me for a checked suitcase even when it is a part of a Delta ticket where I'm entitled to a checked bag. Tecnically the arrangement is not a codeshare. It bugs me, but it is what it is.
That type of thing happens to me when I travel home from Hawaii. If one of the legs is Hawaiian, they charge me for a checked suitcase even when it is a part of a Delta ticket where I'm entitled to a checked bag. Technically the arrangement is not a codeshare. It bugs me, but it is what it is.
Being that Delta is a "SkyTeam" alliance member and Hawaiian ( as part of Alaska Air) is a Oneworld alliance member, I am puzzled how you could book Hawaiian and Delta flights on the same ticket.
@ joe32F
easy and I've done it many times. There is a difference between a code share and sky alliance partner.
When we traveled to Kauai, to return home, we had to fly to Honolulu on Hawaiian Air to connect to our Delta flight to Minneapolis. The legs were on one Delta ticket, we had to pay for luggage from Kauai to Honolulu.
We have traveled to Oahu and the Big Island a few times using a multicity ticket purchased from Delta. The interisland legs were on Hawaiian air (operated and flown by Hawaiian). We had to pay for luggage for the inter island legs on Hawaiian.
I've discussed this with Delta a few times. The first time, I received a credit for the baggage charge ("as a one time courtesy") I was told that the difference is between the code share and sky alliance. For a flight from Minneapolis to Hawaii, if there is a Hawaiian Air leg, the bags are checked to the destination with the 1st flight on Delta there isn't a fee, probably administratively too difficult. For the return, if the first leg is on Hawaiian, there is a baggage fee.
It isn't all that unusual to have flights as a part of a itinerary that are operated by another airline, actually, for much of my travel to Europe, other than to Delta main Europe hubs, many times a leg may be operated by a European airline.
As you may be aware, the merger between Alaskan and Hawaiian is recent. However, I do believe my most recent travel was after the merger, and I just double checked and travel for us to and between the Hawaiian islands still may include a Hawaiian Air leg.
That is what I was hoping for that Air Baltic would have provide a refund for the baggage charge. Maybe I should take it up with United? It would be best if they worked it out between themselves.
jules m- Thank you for the education.
Having SEA as my home airport, getting to Hawaii is a simple one plane hop. Never had to think about how to get there from "the eastern" areas. We do one island per trip. Still doing 'research' on which island is 'best'.
In reviewing Air Baltic’s cabin baggage policies, I found the following:
On connecting flights where one flight is operated by another airline, please study the cabin baggage weight and size restrictions of both airlines and follow the strictest policy.
Acceptance of baggage on the first flight of a transit journey does not guarantee its acceptance on subsequent flights if it exceeds the allowed limits. Random baggage checks may be performed at any point during the trip. If the baggage exceeds the limits, additional fees may apply, even if it was previously accepted for an earlier flight.
It appears to me that Air Baltic handled everything within their rules. Unless United is benevolent mood and reimburses the bag fee, I don’t think that you are going to get a lot of traction otherwise.
My wife and I flew Air Baltic three weeks ago and had no issues with our carry-on luggage, but we did make sure that we were in compliance with their policies. Definitely would fly them again.
To be clear my ticket had paid for and allowed a checked bag all the way to final destination; it states on my ticket. We would not be having this discussion if I had checked in my tiny carry on bag from start point to final destination. It beats me why they just did not have my carry on bag checked for free at the gate as opposed to charging for my carry on and not offering to take it as checked luggage. The issue is not just what happened but how it is handled after. I have flown internationally many times where if baggage rules change to be stricter, I just check in my carry on bag with the unused allowance if you have one. You should not have to pay again.