Rented a car from Budget USA, budget.com, pick-up and return Naples, Italy for two weeks October 2012. Budget's Terms and Conditions specified that it was allowable to take the car to Croatia, if you return the car to Naples. Paid for ferry tickets, including the car, from Bari, Italy to Dubrovnik, Croatia and return. We informed the Budget office in Naples of our plans for travel to Croatia. They said "No problem". Was not allowed to take the car on the ferry. Ferry company said Budget did not provide proper documentation. Ferry left at 10:00 PM, no one to call at Budget.
Left the car in Bari for six days while in Croatia. I believe I am entitled to compensation for the six days the car was unavailable due to Budget's error in not including proper vehicle documentation. Budget has refused to compensate me for the lost rental time. Would appreciate any help.
Posted by
Northamptonshire, England
33554 posts
This is a duplicate of a message from days ago and also a copy of another in another section of the helpline. Just plastering the Helpline with multiple copies of the same complaint is not a proven method of achieving sympathy or success.
Posted by
Huntsville, AL, USA
8308 posts
Sorry anyone has problems with the car rental companies. But, you SOL!