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Europcar overcharge

If you rent a car in Ireland, confirm by email the total charge you will incur BEFORE you fly there.

We rented a car for our trip to Ireland from Europcar. The amount shown online was 103.32 Euros. The billed amount was $486, or about 374 Euros.

When I emailed Europcar, their response was, "You signed the contract at the desk when you rented the car, so you're liable for the amount on the contract you signed".

When I mentioned the term "consumer fraud" in my next email and told them I had saved a copy of the online contract, and that as far as I was concerned, I signed the contract in the US, so US law applied, Europcar cut $100 from my bill but did not email me again. I found out about the partial refund when I called my my credit card company to dispute the charge.

I have filed a fraud complaint with the Garda.

Posted by
8319 posts

If you have printed documentation of the confirmation and pricing, you should file for a chargeback with your credit card company.

Fraud is a very strong word--and something criminal requiring intent.

Overcharging you would most often be a civil matter that can be handled by your credit card company.

It's a lesson for all to read anything you sign prior to spending any monies.