Has anyone have had any experience (customer service, claim issues, etc.) dealing with either of these two companies? They both have pros and cons based on some reviews, but one can't always trust the online reviews anymore. Medicare doesn't cover international travel.
There are so many companies offering travel insurance it’s doubtful that you’ll find the answer you want regarding these two on this board. I think what you are looking for is something like this-I paid a reasonable price, I had a claim, the company helped me navigate the foreign health system and paid all the bills. Go to insuremytrip.com. Enter the details of your trip, your required ages, place of residence and what coverage you are looking for. You’ll get multiple choices. Read the details. Looks at the AM Best ratings. Read the customer reviews but only pay attention to the ones where a claim was involved. Don’t. Be hung up on a particular company. Compare price, AM Best rating, reviews by people who really had to use the insurance, then pick your company.