I was going through my tour documents when I found information about using On Call Assistance Services. Perhaps I missed seeing this in the past, but it seems new to me and an excellent idea. Last year, several posters voice their frustrations about needing support/lack of support when a medical event caused them to leave a tour. They would try to contact RS office, but often did not get the reply that they were hoping for in the time frame they needed. I believe this service is meant to take care of those communication and support concerns.
This is a quote from RS materials. "On Call International Global Assistance Program: RSE contracts with On Call to provide 24/7 assistance for our tour members in case of illness or injury. On Call can assist in obtaining lodging, medical referrals and monitoring, language translation services, and flight rebooking."
Other services include notification about late arrival to tour, lost luggage, lost or stolen passports, medical referrals and monitoring, collection of items left behind, etc."
I'm hoping that I will not need these services on my upcoming tour, but it is good to know they are there.