About 5 days into our tour I woke up feeling yucky, terrible headache, scratchy throat. I took some aspirin and as a precaution took a COVID test - negative.
Our group was touring a site that morning so I told my husband to go without me and I let our tour guide know I wouldn’t be joining. By afternoon. I felt ok, not great and joined my husband and our friends for lunch but went back to the hotel to rest afterwards.
The next morning I was all stuffed up and coughing so took another test and the dreaded double lines. Positive for COVID
I let our tour guide know and she immediately checked with the hotel (we were due to check out that morning) and arranged for us to stay for up to three more nights. The RS office was in contact with me within less than 2 hours (I was asleep) with information about what to do next, quarantine/isolation information for our country, contact information for Travel Guard (I haven’t contacted them yet) location to get a PCR test (might be needed for travel insurance) and directions to get there from our hotel. They also gave me a dedicated phone number and email address for tour members who have to drop out due to COVID
To give you an idea of how serious they are about this Andy Steves (Ricks son) was the one I was emailing with. We exchanged 3 emails, the longest I waited for a response was 20 minutes.
I notified them I was sick on 9/13. The pro rated refund for the unused portion of our tour was credited to my credit card today 9/21,
We missed a lot of the parts of the tour was looking forward to but being stuck in beautiful Grenada isn’t the worst thing that can happen. Spain has a very high vaccination rate so quarantine isn’t required. After three days I tested negative but I still wore a mask when I was out and when we went to a restaurant we sat outside and away from other patrons and I pulled on my mask whenever our waiter came to our table.
Please note our whole group was VERY compliant about wearing masks on the bus. No one ever had to be asked to put them on.
I put on a mask any time we were in close quarters like in a chapel etc and we flew Air Canada which requires masks the whole time you are on the plane. It was just bad luck that I somehow caught it. The only other member of our tour that caught it was a couple we were traveling with. The night before I got sick we had a bottle of wine together after dinner so no masks.
The good news is that RS made sure we didn’t put anyone else at risk — our guide said “I’m sorry but you have to leave the tour” as soon as I told her I tested positive.
They were supportive and helped me out as much as we needed.
They made good on their promise of a refund of the unused portion of our tour, they don’t have to do that and that speaks to the integrity of the company