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How to purchase trip insurance if first “payment” is a credit

Has anyone ever used a RS voucher (we canceled a 2022 trip after the money back deadline) for their trip deposit and then purchased trip insurance? I know that in order to qualify for preexisting conditions and a lot of other stuff you need to get trip insurance within 2 weeks of your first trip deposit or payment. But the actual payment was made 2 years ago. (I’m fine with not getting the deposit back via trip insurance so long as everything else is covered, but I’m not sure how to address the initial payment date issue.) I haven’t had much luck talking directly to sales staff in the past. So if you’ve done this (or know of a good website or article addressing this) I’d love help.

I see that the RS policy for 2024 is that they’ll reimburse you $200/day if you have to leave the tour due to Covid. That’s significantly less than the full refund they guaranteed in 2022 and 2023, so I want to make sure I’ve got really good trip insurance.
Thanks!

Posted by
8363 posts

When you registered for this new tour and used your credit for payment, that is the date of your first payment. You paid with a credit, but that is still payment.

Posted by
206 posts

Just a note, are there any insurance policies that cover having to leave a tour or 'quarantining' in your hotel? The agent I spoke to at insuremytrip.com said that all policies required a doctor's note saying you were 'medically unfit' to continue travel. I asked for clarification on that term. I understand if you're bedridden you're obviously not traveling, but what if you got Covid and just had minor cold-type symptoms but we technically still able to travel?

She said it was up to the doctor's discretion. So no clue what they would say. I don't know if they'd interpret 'medically unfit' in the physical sense, or in the better-to-quarantine-so-you-don't-spread-it-further sense.

That said, much as I don't want to, I may have to look into CFAR (cancel for any reason insurance), though even that won't help while on tour. However, if anyone knows of any policies that cover portions of tours missed due to having to stay in your hotel (and is this legally defined as a 'quarantine'), please let me know.

Posted by
454 posts

I would worry about this too. If you end up having to cancel your trip and it’s for medical reasons and related to a pre-existing condition, the insurance claim is going to require proof that the policy was in place within a certain number of days (typically 14 or 21) of your first payment of any kind for the trip. Or, if you buy insurance that includes cancel for any reason coverage and you simply change your mind about going, that too is a cancellation that is going to require proof that your policy was in place within x number of days of your first payment. Some policies allow you discretion as to how much insurance to buy, i.e., you can decide to self-insure some of your prepaid and non-refundable costs, whereas other policies require you to insure each and every pre-paid and non-refundable cost. For the latter, failure to insure one of your costs (e.g., your deposit) will void the coverage.

The insurance agent that I have used for all of my trip insurance policies for many years has strongly cautioned me not to make payments with prior credits when I’ve got a policy requiring coverage for all costs and when I want to make sure that my coverage for pre-existing conditions or cancel-for-any-reason is cemented in place. If you have to file a claim and the date of first-payment-of-any-kind is crucial for your particular claim, the insurer is going to want to see a canceled check or credit card statement showing when that payment was made. If that was a couple years ago, and all you can show is that it gave you a credit that constituted your deposit when you booked your new trip a year later, the company can deny the claim. My agent has told me that the work-around is to talk to the hotel, tour operator, etc. that is holding the credit and see if they’ll agree that if I pay a new deposit in full, they’ll refund the amount of the old credit after they see the new deposit. It seems like a game you shouldn’t have to play, but insurance companies are strict and literal. They want so see when the money was paid, and now you can give them a canceled check or credit card statement that is date-acceptable.

I’ve filed six or seven trip insurance claims over the years, some large (cancelled trip) and others modest (e.g., trip delay or trip interruption costs, increased per-person costs imposed on remaining members of a travel group when one member had to drop out for a covered reason, etc.) Each one has been successful, resulting in full payment of everything I was seeking. An intense amount of time goes into preparing these claims and the packet is thick. I have indeed had to attach proofs of payment for everything that I’ve sought to have reimbursed.

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454 posts

My reply to Justin: We were traveling with a large group of friends last year, staying in VRBO rental homes some of the time and hotels for other nights. While in a rental home in Switzerland, one member felt ill, tested himself for covid, and it was positive. He isolated himself in his room at our rental home, and when we checked out and picked up rental cars to get to our next destination (in France), he and his spouse stayed behind, getting a hotel room so that he could recover before re-joining the group. I knew that if a claim for their trip interruption costs was going to be successful, a doctor was going to have to certify that they were unable to travel on. The owner of the VRBO home provided the name of a local doctor who was able to see our friend on the day after we checked out of the rental home. The covid that had been discovered with a self-test was now confirmed by a test performed at the medical clinic. The doctor signed a statement saying that our friend was unfit to travel due to having covid. I later helped our friends file a trip insurance claim. The doctor’s statement was a crucial part of it. They were reimbursed for everything in the claim. The visit to the doctor had cost 50€ and this was reimbursed. They got back what they'd spent on the new hotel they stayed in while they were isolating. They also got back the money they spent on train tickets to catch up to our group in our new location. They also were reimbursed for 3/5 of the cost of the husband’s Swiss Travel Pass, as they’d purchased 5 day passes and the claim noted that he was ill, and unable to use the pass, on 3 of the five days. There was also a little reimbursement for their share of the pre-paid rental cars the group was using while they were isolating. The policy was World Wide Trip Protector, the company Travel Insured International, Inc.

Posted by
13925 posts

However, if anyone knows of any policies that cover portions of tours missed due to having to stay in your hotel (and is this legally defined as a 'quarantine'), please let me know

@Justin, you may want to check on the requirements of the country you plan to visit. I’ve been in England on a small group tour with a former RS tour guide. As I understand it from him, there are no longer any quarantine restrictions for a positive case of Covid. UK has moved on to treating this like any respiratory illness such as a cold or influenza.

I was wearing a mask in crowded situations in London without anyone batting an eye. When I went to Northern England 2 weeks ago I realized I was kind of getting side eye glances from adults and frank stares from kiddos. That’s when the penny dropped that the only folks who are now masking are those who have a cold, influenza or Covid. The situation has mostly flipped. I expect vulnerable groups are wearing masks.

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206 posts

@Vickie -- thank you so much for the information!

@Pam -- thank you also! The country I have in mind is Italy. On the US Embassy page I see it's isolating 1-14 days depending on symptoms. The tour operator I have in mind says 5 days is the current policy. Do you know of an official site I could check for the current info? (Of course, I know by next year it could totally change. I'm not really worried, I just want to know what proper insurance to get. If I had any worries, it's from missing my trip than from getting seriously ill).

Posted by
667 posts

Thanks everyone.

Vickie, the circumstances you described are exactly what concerned me. You’re fortunate to have a connection who can advise you about insurance. I’ve written to the company and asked whether we can pay the new deposit via credit card — which would enable us to purchase cancel for any reason insurance within a 14-21 day window of first payment—and then apply the credit toward our final payment. It would mean that the insurance wouldn’t cover the amount of the credit, but it would theoretically cover everything else and I could be okay with that. Now just waiting to hear back…

Posted by
454 posts

Ruth, your proposal to pay the deposit in full with a cc, and save your RS credit to apply to your final payment doesn't achieve what you think it will. If you have to cancel after you've made final payment, and are submitting a claim to get back all of your non-refundable costs, and you're relying on the "pre-existing conditions" coverage or it's a "cancel for any reason" claim, they'll see from the records they seek that your final payment was made, in part, with a credit granted to you long ago. The payment, long ago, that gave you that credit will then be deemed by the company to be your "first payment of any kind" for your trip. A problem, because you didn't insure it within the required number of days of paying it. (Aside: for the pre-existing conditions coverage or cancel for any reason coverage, first payment must be insured whether refundable or not. Later costs only have to be added to the policy, with more premium paid, if those costs are pre-paid and non-refundable.) That is, the first payment won't be the deposit, which YOU consider to be your first payment, but it's the money you spent long ago that resulted in a credit that you applied to your final payment.

Once I had a trip planned that involved all new money, no credits or vouchers, with one exception: a hotel in Amsterdam had given me a voucher for a one-night stay, when a 2020 stay at that hotel was canceled. I was going to use it to partially cover a planned two night stay in Amsterdam on my new trip. It was a policy that required me to cover all costs. I wanted pre-existing condition coverage and cancel-for-any reason coverage. (I don't have any pre-existing conditions, by the way, but I've always been of the mind that a cancelation claim based on something medical will be SO much easier to file if I am not being challenged to prove that it wasn't a pre-existing condition.) Re that Amsterdam voucher, I asked my insurance agent about it when I was buying a policy. He advised that if I had to file a claim and needed to rely on the coverage that requires purchase of the policy within x days of first payment, then it would be absolutely important that I hadn't used the voucher to help pay for that hotel stay. He did say that some travelers might choose to remain mum about even having booked that hotel room, and not include it in the claim, but that would be unethical when it's a policy that requires that all costs be insured.

Posted by
667 posts

Vickie — thanks for the clarification but that’s certainly discouraging. I honestly can’t imagine the RS company would jump through all those hoops of allowing us to pay a deposit on a credit card, then reimburse us for the deposit we paid 2 years ago. First of all, they’re a relatively small company and they’re booking tours for 20,000 people. Why should they go to the effort of doing something so unconventional for one customer? Not to mention they’ve got their own bookkeeping, auditors, tax people etc for whom I’m sure they want to keep things as straightforward as possible. Plus they’re super busy right now since all the 2024 tours were just released—I got an auto reply to my original email telling me they’d reply within a few days.

It looks like we either have to forfeit our $800 deposit and start from scratch so we can fully insure the trip/cancel for any reason OR use our tour credit and chance having something happen with results in a major financial loss that insurance will refuse to reimburse. Both lousy options.

Honestly, this is getting much too hard. I’m close to throwing in the towel and not even taking this trip. 😢

Posted by
667 posts

Asking again just in the event someone out there has booked a tour in part with a credit and then filed an insurance claim and had an outcome different from what Vickie has described?

Posted by
13925 posts

I think you also need to talk by phone with the insurance company of your choice. Well before Covid I had a thorough discussion with a Travel Guard rep about CFAR coverage. She mentioned things I’d never thought of.

Posted by
2469 posts

I used a credit for a trip not taken to purchase my insurance policy for the next trip with no problem. If you have to file a claim, Travel Guard takes the credit into account through the claims process. IMHO, you are overthinking this.

You want travel insurance to protect you in the case of a medical evacuation or trip interruption similar to catastrophic medical insurance coverage. You want to be protected against the bigger financial losses.

I will be writing soon about my injury that required me to leave the Rick Steves Southern England tour. Travel Guard stepped up and flew me home under the Medical Emergency Transportation section of the policy. I paid for $500k for medical evacuation. To me, this is the reason I buy these policies when I travel. I’m now going through the process of filling out all the forms so I will report on how much they reimburse me for the 6 days of unused tour activities and my other costs while I was being transported home.

Call Travel Guard and ask the rep to explain how it works. They know when you made the very first purchase so they work it into the equation if you have to file a claim.

Posted by
667 posts

Hi Judy — so sorry about your mishap but glad Travel Guard came through for you!!!

RS let me pay the deposit for the 2024 tour on my credit card and apply the credit towards my final tour payment, so I can purchase travel insurance. The challenge is, as Vickie pointed out, if I want to purchase coverage for pre-existing conditions, I need to purchase travel insurance within 14 days of my first trip expenditure, and should I need to file a claim, the travel insurance company would consider the first trip expenditure to be the day I put a deposit on the 2022 tour, for which I subsequently was given a credit, which would render the preexisting coverage void. I spoke directly with Vickie’s travel insurance broker (thank you Vickie) who confirmed that only a couple of travel insurance policies will not rule that the credit voids the 14 day window for purchase requirement. So at this point we are trying to determine whether to select the one policy available to us with preexisting condition coverage, or to find the very best overall policy and know we won’t have coverage for pre-existing conditions. I plan to discuss the pros and cons of each strategy with Vickie’s insurance broker in the next day or so.

Originally I had wanted to find a policy that provided both coverage for pre existing conditions and cancel for any reason coverage (both of which must be purchased within 14 days of the first payment towards a trip). However, I live in NY, the only state in which it is not possible to purchase cancel for any reason insurance (this was supposed to be charged after Covid, but apparently it hasn’t happened yet—ugh!). Also for some weird reason New York is one of a handful of states that won’t permit you to add coverage that permits you to cancel due to illness or emergency of your pets. Fun fact?)