…and perhaps the RS company should stop recommending this company! As of right now they aren’t even offering policies for some states ( like Washington where we live and where the RS company is based). Like many of you we followed the link on the RS site to buy a policy for our 2020 tour. Like all of us we had that tour cancelled. Travel Guard refused to give us a refund, and gave us a voucher. We followed the threads on the forum about the lengths people had to go to get a refund. At the time we decided to just wait and use the voucher for future travel. That was clearly a big mistake. UPDATE IN RECENT POST
Fast forward to 2021. We have reserved seats on RS tours for 2022. Out Travel Guard voucher is for the associated costs of two tours. ( about 10K) As of now our only expense is the refundable deposit with RS. ( $800) We were not keen to use our $800 voucher to cover just the cost of our refundable deposit, but we’re prepared to move forward. You can only use the voucher one time, and the meter is running to take advantage of the pre- existing clause. We tried to contact Travel Guard through their website. They are no longer offering coverage for our state, so we clearly need a refund.
We then talked to someone at Travel,Guard who said she could not assist us with refunds. We emailed the contact she gave us. The response was no refund, but a suggestion that we try to find someone to buy the policy from us since it is transferable. Why should the onus be on us to find someone (in another state no less) to sell this policy to so we can make use of the only financial remuneration Travel Guard offered us? Ugh.
My husband is now contacting the Washington State insurance commissioner. We should have followed the forum advise and have done this months ago. I apologize in advance for any confusing chronology in my post. I believe the business model of Travel Guard is to purposely confound you. It worked. 🤦🏻♀️
Lesson learned. For us, and hopefully for others.
WEBMASTER EDIT 6/1: We have confirmed that Travel Guard does offer policies to Washington state residents. Their website isn't working properly, so those interested would need to reach out to Travel Guard by phone at 1-800-826-5248. For a bit more info, see my post further below.