UPDATE (08/15/2022): I just received a check refunding my entire Travel Guard premium for our cancelled trip. I was expecting a voucher so this was an unexpected surprise. I had purchased the initial insurance in June 2021, when we paid our RS tour deposit, and added additional insurance in February when we purchased plane tickets. Canceled the trip last month. So I definitely wasn’t within a 15 day post purchase refund window. Not sure how this happened, but it’s a pleasant surprise!
I just got off the phone with a travel guard representative who told me so many conflicting things that my head is spinning, so I’m turning to the forum. I searched for previous posts here and see that in 2020 Travel Guard was permitting policy holders to obtain a voucher when they canceled a trip (not requesting reimbursement for travel expenses, just not taking the trip and requesting a travel guard credit towards a future trip) that was good for 2 years. Has anyone tried to obtain a voucher for a canceled trip in 2022? Do they still issue vouchers? For the full amount paid towards the policy? Do they still permit you to use the voucher up to 2 full years from now? Is it 2 years from the date you canceled or 2 years from the date you purchased the policy?
I know these are honestly questions for travel guard but the customer service rep I talked to didn’t have any answers and told me to go to the voucher tab in the portal. But I’m trying to get answers to a few questions before filing for a voucher.
Long story short we’ve canceled our 2022 tour and obtained vouchers or refunds for everything, so don’t need to use the insurance. We plan to take a much smaller domestic trip instead. We could try to have our coverage switched to the new trip, but by my best guess we will have paid travel guard about $150 more than what we’ll need to insure, and I do know they will not refund the difference between the cost of insurance for the new trip. I’m trying to decide whether it would be easier/wiser to just transfer the policy and lose the $150 or to get a voucher for a future trip (if that’s still something they do) that will cost as much or more than what we insured (about $5,500 in travel costs). Anyone with experience doing something like this I’m 2022? Thanks!