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Please help with train reservations in France.

Please help with train reservations in France.

I am trying to make train reservations from Paris to Tours ST PIERRE DES CORPS on July 7, 2009. I want to print the train tickets at home.

The site I am going to is http://www.voyages-sncf.com

When I click on the British Flag for English I get a Map in which I click on other countries for USA. This takes me to a blank screen. If I click on Britian I get a blank page. If I click on Spain or France or some other countries, I get a page in that language, that allows me to fill in the train trip information.

In filling out the train info do I put in 2nd class daily? Then it asks me to put pick one from loyalty program or mileage program. I don't know what to put in.

How do I get this to print at home?

Can anyone help me?

Thank you

Posted by
120 posts

I think only Prems tickets can be printed. What I would do is leave France as the country and retrieve the tickets once you are in France in any station or boutique SNCF (the machines won't accept Amex cards). Keep the reference number and pay with the card you booked with. Hope this helps
Bon voyage! corinne www.myhomeindijon.com

Posted by
118 posts

Hi Jerry,

You're right that the English pages are nonexistent! If it's any consolation, it looks like there are several languages drawing blank screens.

I would imagine it's a problem with the website and will be corrected shortly. But if you need to buy the tickets immediately, it's no problem to do it in French. Here are some tips on how you would purchase (starting from the French homepage, www.voyages-sncf.com):

Fully spell out Saint Pierre Des Corps for the city name.

Choose 2e classe for second class. (Not sure what you mean by second class daily.)

Hit Rechercher, not Horaires Seules.

This should take you to a multicolored screen listing different times for your departure from Paris. Color coding indicates the different ticket options available at each time. Orange is the Prem (premium) price -- non-exchangeable, non-refundable, but a great deal. The blue indicates that you can change the ticket up until the day before departure. Gray gives you changes right up until your departure time. And green is first class.

Click the circle next to the time and ticket you want.

Click on Choisir Ma Place to choose your seat. Fenetre is window, couloir is aisle, and duo cote a cote is for two people sitting next to each other.

Click Valider Cet Aller to validate your choices.

This brings you to a screen summarizing your selection and encouraging you to buy travelers insurance. Assurance d'Annulation is cancellation insurance, and the other is for late trains or lost bags. Make sure you unclick the box if you don't want insurance.

Click Valider Votre Reservation.

This takes you to a screen where you can choose your ticket retrieval options: Print at home, pick up at station using your credit card, or courrier service at your hotel in Paris. I believe Corinne's advice above about AmEx is correct.

The rest looks pretty simple. Remember Nom is last name and Prenom is first name.

Good luck!

Posted by
8700 posts

Jerry,

While it once was possible to book in English on the SNCF site, that is no longer the case. If the site is working properly, picking English will get you bumped to the Rail Europe site. And that's not where you want to be. RE's fares are inflated and their timetables are incomplete.

Even though Emma has just told you how to book in French on voyages-sncf.com, I'll explain how to book everything in English on tgv-europe.com, which is operated by SNCF.

To keep everything in English and to avoid being bumped to the Rail Europe site, choose Great Britain as both your country of residence and the country in which you will retrieve your tickets. If you get a Prem's fare, you print the tickets yourself. For any other fare you can pick up your tickets at any SNCF station or boutique (ticket shop) in France, even though you originally chose Great Britain.

Posted by
51 posts

Thank you for all your help.

I tried the Great Britain option and it gave me a blank page.

What is a "prem" ticket?

What do input for loyalty program?

Thanks again

Posted by
264 posts

The "loyalty" and "mileage" are discount cards that only residents have.

Don't put anything in those fields.

Posted by
118 posts

"Prem" is short for "Premium." For all TGV routes, SNCF offers a certain number of tickets (the prems) at a super discounted price. As you can tell by comparing the ticket fares for your journey, the prems are a great deal. The only catch is that they're non-exchangeable and non-refundable. You pay less, but you also get less flexibility. If you needed to change your departure time or cancel your trip, you would eat the cost of your prem tickets. Prems are usually sold out a few weeks in advance of the travel date.

As I mentioned above, there are two other categories of second-class ticket. "Loisir" allows changes or cancellations up until the night before your departure. "Pro 2nde" allows changes or cancellations right up until the minute your train leaves.

If you're having trouble booking online, you have the option to message back and forth with a reservation agent on the website in real time. To "talk" with the agent, click on the icon of a woman on the right end of the navigation bar on the voyages-sncf homepage. (Next to the word "aide.") This takes you to a page with a picture of a person on the left. You can type your question in the box below the woman. (Maybe preface your message with "Parlez-vous anglais?") A live reservation agent will respond to your question.

Good luck! Let us know if you have any other questions.

Posted by
51 posts

Thank you to everyone for your suggestions!

I went to the SCNF site and was not able to purchase tickets from Great Britain or USA.

I was getting a blank page.

So I took your advice and logged onto to Belgium country and English language. From there I was able to print the "prem" tickets at home.

If this didn't work I was going to try to purchase the tickets in French. Glad I didn't have to.

Thanks again.