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cobblestone paris problem

We placed a down payment for a Paris apartment in January theat we plan to use in September and recently sent the electronic signature form back. I have sent 3 emails to them to see if they received the form and to get other information regarding our stay. I have only received one automatically generated response that did not address my questions. Anyone know anything about this company? We used them because of reading about them on the RS website.

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I've also booked an apt through Cobblestone for September. I did get confirmation back from them. You might try the "chat" link on their website or check their "contact us" page for an email address that doesn't go into their automated system, or call them.