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Can't get hotels in Paris to e mail back

Have been trying to get Champ du mars and Hotel Leveque to answer my e mail about available rooms in early March.Champs has never answered me ( probably 5 e mails ) and Leveque didn't even answer when I did their secure site and put in my charge card. Any suggestions ? Kathy

Posted by
55 posts

thanks-but on Hotel Leveque they have a page that shows they do have availabilities on my dates ! Kathy

Posted by
203 posts

Whenever I've had a problem making e-mail contact, I pick up the phone and call. However, I've only had experience phoning to German-speaking countries and Eastern Europe where the hotel clerks at least try to speak English. Even though the French hotel clerks might not want to speak English, you should at least give it a try.

Posted by
852 posts

... www.vacationinparis.com/

Kathy,
If you browse the above web site, you may find an apartment that fits your need. There are prices, maps and photos at the web site.
Vacation in Paris is a US firm, with offices on this side of the Atlantic. You will find a toll free number to discuss everything with a friendly, knowledgeable US citizen.

If you decide to take one of the available apartments, you will likely have the key to your Paris apartment in your possession before you leave home in Coldwater.
bon voyage! P.

Posted by
26 posts

I stayed at Hotel Leveque earlier this year and used their online availability page to check the days I needed and then went ahead and booked online. They got back to me within hours to confirm my reservation.

Posted by
234 posts

We had the same experience as Marilyn with Hotel Leveque. We had a wonderful stay there last month. Ask for room 52. You'll have a little balcony and a view of the top of the Eiffel Tower. I did call them to confirm our reservation before we left Lakewood and they do speak English. Have fun.

Posted by
3580 posts

If you used their web page form for your reservation, you should get a response. If you used their e-mail address it might not work. Something did not go through right would be my guess. I suggest that you go back to the web page and fill out their form, giving them a valid credit card number and e-mail address on the form. Be sure to use the European dating system (day/month/year). That should work. The desk people at Hotel Leveque are fluent English speakers; don't hesitate to call them during daytime hours (approx. 7 am to 7 pm THEIR TIME) and speak to them. Both of these hotels have mostly English-speaking guests. I don't know what time zone you are in, but the west coast of the usa is 9 hours earlier than Paris time. Good luck. I've stayed at the H. Leveque many times; the only time I had a problem communicating with them was when I sent them an ordinary e-mail.

Posted by
55 posts

wow ! So many have said no problem booking-maybe I will have to call but hate to spend the extra money! Kathy

Posted by
48 posts

Spending the 2 or 3 dollars to call is going to be a small price to pay compared to trying to find somewhere to stay once you are on their doorstep without a reservation.

Not to mention the peace of mind of knowing it has been booked and confirmed... oh, wait, I said not to mention it....

Posted by
800 posts

Won't cost you a few dollars if you download Skype. Calls to France are 2 cents per minute (plus a few cents connection). Some hotels even have a Skype phone address now. Start with a "Bonjour" and also "parle inlgaise" (sorry about the spelling). If the person answering doesn't speak English they will probably be able to give you to someone who does.

Also - I rarely use the reservation forms online - but if you have already done that, try an email to their direct email address instead. This has worked for me to get an answer as opposed to wherever the reservation form goes.

Posted by
506 posts

Kathy,

Unfortunately you are experiencing a difference in the culture between America and France with the lack of response to your email. One of the key things to remember is that "time" is very different to the French compared to America. Typically the hotel you maybe contacting is small. Most likely they are not responding to your email perhaps because it is in English, or because they in fact either do not have rooms (I know but you would like the response) or they have put you on the bottom of the file.

I would like to suggest two things. If you are set on this hotel, send an email in French. Use Google Translate to help. Make it short and to the point. If you are just shopping around, perhaps it is a hint that it is time to move on. I believe that if you are looking for customer service they have already told you their answer.

Posted by
55 posts

finally got up the nerve to call Hotel Leveque and after a brief conversation-most of which I had difficulty understanding-he told me I was already reserved ! Must be my e mail went through but their confirmation one didn't.I recently had that problem on a web site for Ireland-guess my carrier has difficulties with European e mails ! He did give me a confirmation number so I am all set . Thanks for all your tips Kathy

Posted by
31471 posts

Kathy, glad to hear you got everything sorted. I was going to add that I used the online booking system for Hotel Leveque last year, and had no problems at all. The reservation was confirmed quickly. I had also tried the Champ du Mars, but they had no vacancies.
As I recall from Rick's book, a discount is provided for the first breakfast (standard "continental" style - juice, coffee, baguette and croissant). The coffee was great!
I found that the staff can get by in English quite well, but with the accent a bit hard to understand at times. Unfortunately, they had difficulties with my less-than-ideal French also, so I'm going to work on that before my next visit.
BTW there are several ATM's only a few steps from the front door, and nice Cafes along the whole block.
I definitely plan on staying at the Leveque again (hopefully, the "beam me up Scotty" elevator will be operational this time! It wasn't working for a day or so before I departed.
Happy travels!

Posted by
10 posts

Make sure emails are not going into your "junk-mail" folder!

Posted by
842 posts

Kathy, I had the same problem as you with my Christmas reservations in Lisbon. Luckily, they called me back to say that they had received my Emails, but that all of their EMails to me were getting bounced back. ( I am on Verizon DSL)

They suggested that I set up a Hotmail or Yahoo Email account. When I did, we no longer had a problem.

(and no, their Emails were NOT going into my junk mail folder)

Now, when I Email Europe, I also include my Hotmail acct., just in case.

Posted by
55 posts

That is what my e mail provider told me-my e mails from France were not going through because they were thought to be spam-coming from a foreign counntry and all. I set up a yahoo account-but still have not heard from Leveque when I sent the new e mail-maybe I need to set up one with hot mail Thanks Kathy