The US State Dept. website mentions a potential problem using US issued debit cards in ATM's in Austria. The specific problem mentioned is the ATM refusing to issue the money, but the amount still being deducted from the account. Does anyone have anymore information about that situation?
Posted by
Columbus, Ohio, USA
258 posts
I haven't heard this. I was in Austria last fall and didn't have any problems. As a rule I used ATMs that were attached to banks. Therefore if there was a problem you could immediately go inside the bank and resolve it.
Posted by
Florida, USA
12172 posts
I haven't had this problem. It must be recent. Does the state department list any networks or ATM companies that are having the problem?
Posted by
Milwaukie, OR, USA
12 posts
We were in Austria earlier this month and had no problems with getting money from ATM's. We did only use the ATM's that were either in bank lobbys or outside of banks.
Posted by
OP
Cleveland, USA
61 posts
No, it doesn't give a company. This is the quote from the website:
"SPECIAL CIRCUMSTANCES: Travelers using U.S. issued debit cards in Austrian Automatic Teller Machines (ATMs) may encounter problems. If the request for cash is rejected, travelers should check their accounts immediately to see whether the money was in fact debited from their account. If this is the case, they should notify their banking institution immediately. Prompt action may result in a refund of the debited amount. Please see our Customs Information."
When you click on the Customs Information button, it takes you to "Country Specific Information - Customs" that has nothing else about the ATM's.
I'm taking a student group to Central Europe in May and we end the trip in Vienna. I do usually get cash from ATM's, so I was curious about whether this has been a continuing problem.