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Postal codes and correct way to enter US telephone number online

Please Help! I am trying to complete an online registration for the Premier Inn in London, but I continually get an error message. Both the postal code and telephone number are incorrect. I enter the whole 9 digit zip code and the telephone number with 1-area code and number. Nothing works. Any ideas?

Posted by
13049 posts

Barb, is the form designed for US addresses? If so, it is mainly a matter of figuring out the format they expect. Try just the 5-digit zip code, and try your phone number without any spaces or parentheses, both with and without the initial 1. (sometimes I enter that as "+1" so you could try that too.)

Posted by
1014 posts

Can you email or skype call them and ask them what to do? Also, maybe you could email the parent company and do the same.

Posted by
13049 posts

I just did a pretend booking as far as that page. I entered my zip as 5 digits and my phone number as a 10-digit number, starting with 1, and no spaces or parentheses or dashes. And I made sure I selected "United States" on the menu. It went right through.

Posted by
303 posts

Thank you so much! I just tried it, and I was able to complete the form. I did not put spaces between the digits for the telephone number, used the 5 digit zip and made sure I had selected the US.