In June we booked a house in Gudvangen, Norway for one week for this June. Owner requested a 2000 Krone payment for "electricity/etc. with a payment for the house due 2 month prior of arrival. In November we had to cancel for family reasons. The owner refuses return of money (even though it was more than 7 months in advance) and became kind of rude. Is there and office of tourism or Chamber of Commerce where I might file a complaint? Any help or suggestion is appreciated. M. Wilson
Posted by
Chicago
2876 posts
How did you find this house? If it was through an intermediary of some sort, that's where I'd complain. Your experience illustrates a rule I've learned about travel: ALWAYS ALWAYS ask about the cancellation policy BEFORE you send ANY deposit. If the place doesn't have a clearcut cancellation policy, book somewhere else.