Brian, I don't think they would have a refund line, you are the only person I have ever heard say that it was boring and a waste of time. Guess you don't enjoy seeing history that has taken place over 700 years. It's very interesting to how things are done....especially since they have done this the same way for over 700 years and never missed a night. The guard who leads you down to where you stand talks to you as you are walking and tells you some history regarding the Tower of London. The first time my daughters went, the guard held Jennifer's hand all the way and told her a lot of things, then on our next trip three years later that same guard Mr. Jackson saw that we were coming and was there to talk to us, eight years later we were there and Mr. Jackson was the quard who received the Queen's keys, then after the ceremony was over he came out and asked for the Z..... family to stay behind. We were there for over 1/2 hour talking to him and him telling us a lot of info....so interesting..being the only ones there in the Tower that late at night. Mr. Jackson was fantastic and has now retired living in Cornwall.