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Zurich airport British Airlines check-in process

We just found the BA check- in process and getting out to the the E Gates takes a bit of time, so plan accordingly . It took us an hour to get from check- in to the E Gate lounge.

At check- in, only the Business Class (BC) line was open, and opened about three hours before our flight to Heathrow. There was only one person working the BA desk. We are BC, but I could see the frustration of the others who weren't . For some reason, the agent couldn't find our ticket number. This is a 10+digit number, not the alphabet confirmation code. I suspect the fact the we finally flew in on another carrier ( after BA cancelation) may have caused the problem.
We then had to get in another line, see a Supervisor, who quickly fixed the problem. We were then returned to the back of the BC check in line.
By the time we returned to the check- in line , a second agent was working the desk, whose time was consumed by a passenger with a Covid test issue, and he must have taken 20 minutes of the Agent's time. None of those in the non-BC line had been checked in.

To get out to the E Gates involves a walk and a train; passport control was very quick .

Not sure if this is typical. But I think it's safe to assume that there are lots of options for folks to have problems currently, so plan for it.
The Verify process was a pain to set up, but did work and save time. Our COVID Abbott test results did load easy into Verify.

In the BC lounge at the E Gates, no one was concerned about eating indoors , although there is actually outdoor seating.

Overall the airport was not crowded, mid- morning.
Hope this helps someone else!
Safe travels!

Posted by
7937 posts

Pat, you have personally made your trip work, by resourcefulness and persistence. The airport’s not running like a Swiss watch, but you’re cleared for getting hone. Hope your Heathrow plane change is smooth and without additional hurdles or annoyances.

Posted by
5604 posts

We just received a complimentary upgrade to First Class!
Hopefully our fortune has changed!

Posted by
682 posts

Hooray for you two, Pat. How wonderful to fly home First Class after the hassle BA out you through.
Fortunately we have about 4 hours at Heathrow when we fly home.
I didn’t read much about your time in Switzerland, but I’m hoping it was great.
How was your train to Positano?

Posted by
5604 posts

Carol,
I did write about the trip home under the " Dreaming in Switerzland" topic - maybe the wrong place ,
I will do trip reports, as I relive this wonderful trip. It sure takes work, and determination and nerves of steel, to travel these days .
Our train trip to Pontresina- is that your question ? What a jewel! Those three days were our substitution for three days in Varenna on Lake Como. It was a different experience , of course, but we enjoyed the area and riding the Bernina Express to the last Swiss stop and the return. In spite of watching TV shows and videos of that train trip, it still surpassed our expectations- twice!
More soon to come!
Thx to all!