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Wrong Date of Birth for Saver day pass

I brought a saver day pass but entered the wrong DOB for my travel partner. Can I get this corrected? Do they check DOBs?

Posted by
17418 posts

No, they do not. I am guessing the only reason they ask for date of birth is to see if you qualify for one of the discounts.

Posted by
2006 posts

It can be corrected in advance of your trip by contacting www.SBB.ch and scroll down to “Help & Contact” Then under “My Tickets” click “Overview of All tickets.”
At this point, click the second choice: “Supersaver/Saver Day Tickets.”
If you explain what happened and include the ticket ID in the upper right corner, SBB will correct it.

Posted by
273 posts

At this point, click the second choice: “Supersaver/Saver Day Tickets.”
If you explain what happened and include the ticket ID in the upper right corner, SBB will correct it.

Thanks for that. Are you referring to the phone number there? Or is there a form?

Posted by
4853 posts

Or pop into the SBB office at a major station and say Help

Posted by
273 posts

Thanks everyone. Just in case others make the same stupid mistake i did and want to know what to do, I called the number and they said it shouldn't matter. The ticket is the same price and the name is correct. But if i had to change i can go to an SBB counter when I get there and they will change it by hand if I print out the ticket for them.

Posted by
146 posts

We bought 1/2 fare cards last year. Somehow I didn’t enter the birthdates correctly for 2 of the 3 of us. I contacted SBB and they told me they could not amend but suggested cancelling and buying new tickets. Since the 1/2 fare card was refundable it was easy to do. Our tickets and 1/2 fare cards were checked pretty regularly and only once was I asked to show an id. I showed my drivers license and he barely looked at it and didn’t want to see the other 2. I wouldn’t worry about it.

Posted by
273 posts

Ok thanks that reassuring. Was just a bit paranoid seeing so many posts around about people getting fines for the wrong reasons.

Posted by
2 posts

Hello,

This was helpful- I did the same mistake and entered the date of birth incorrectly 11.01.976 instead of 19.01.1976 I hope it's not an issue? Do we have to show passports hard copy on the train or a digital copy on phone is fine?

Thank you for your help

Posted by
3125 posts

Do we have to show passports hard copy on the train or a digital copy
on phone is fine?

I had one train conductor a few weeks ago that wanted my actual passport, not the copy I showed. So, make sure you always have your actual passport with you.

I did have mine, just had to get it out of my money belt.

Posted by
5604 posts

Be prepared to show your passports. Sometimes they ask, sometimes not. Safe travels!

Posted by
3287 posts

I did the same mistake and entered the date of birth incorrectly 11.01.976 instead of 19.01.1976 I hope it's not an issue

You really entered the date as 976? I am surprised the form accepted that—- it wants a 4-digit number for the year. But if it did and you show that to the conductor , they will surely get a good laugh.

You could make a joke about life in the Middle Ages.

Posted by
273 posts

It’s no problem. Just take it to the SBB office and they will correct by hand and stamp it. I didn’t have any issues. Got my ticket checked and showed him the one with the wrong dob and the inspector didn’t ask for passport to check. But I had it corrected and kept it on my just in case.

Posted by
234 posts

Last summer I was booking Saver fares for the 10 in our group for 3 different journeys. After the fact I realized that I entered the wrong birthdate for one of my friends for one trip. Birthday was January 9 but I input 09/01! I was panicking because I couldn't fix the error online from the US.
Nothing happened- conductor scanned the qr code on the ticket without asking for passport or other ID.