For a number of reasons, I have had to cancel my fall trip to Europe. I always make my own hotel reservations. I have received cancellation confirmations from all but one. I have emailed Hotel Federale in Lugano three times and left a note on their website, but still no word from them. I booked for free cancellation up to 24 hours before arrival. I even sent an email to the Lugano tourist agency to ask for assistance, but have not heard from them. Any ideas? Anyone stay at this hotel before? I have not.
Posted by
Washington DC Region, USA
7054 posts
Have you tried calling them?
Posted by
Tresana, Highlands Ranch, CO, USA
23626 posts
Are you trying to recover a deposit? My first reaction is that the hotel is closed and no one is answering emails.
Posted by
Davis CA
759 posts
There website shows NO rooms available until August 3rd. Suspect they are closed. Phones work great for issues like this; if you get a recording or answering service you will know they are closed.
Posted by
Northamptonshire, England
33820 posts
their website announces that they have reopened.
Telephone:+41 9191 00808
Posted by
OP
89 posts
Thanks everyone! No, I hadn't tried calling. I did not give a deposit but they have my credit card info to charge me one night if I am a "no show". My question to the travel agency was to see if the hotel was closed. Maybe that is closed also. Feel bad about all the loses these places are incurring. Feel bad about my loss too. :( Thanks again!
Posted by
8 posts
I unfortunately, also had to cancel my reservation at Hotel Federale. I couldn't get the link to cancel to work, so I did a reply to my confirmation email and then received confirmation of my cancelation.
Posted by
OP
89 posts
Thanks, @rsbailey70. I am so embarrassed about this! I ended up calling the hotel as advised on the forum. The gentleman who answered the phone knew my name right away, and said that they answered me with every message I sent, even tried the WhatsApp (which I no longer have)! He asked if I had checked my spam mail!!!! And, of course, all their responses were there! I apologized profusely and he was very gracious about my error. I haven't stayed there before, but I certainly will on my next visit! Thanks again to all who responded!
Posted by
Ontario, Canada
4656 posts
Glad to hear all worked out, but yes, that spam box needs regular (as in daily) checking. I often email invitations for interviews for jobs, and imagine their distress that it ended up in the spam box that they don't check. Their losses.
Posted by
OP
89 posts
Lesson learned! :)