Swiss Travel Pass and Scenic Trains

Contact buttons on the bottom of this page. Past experience is that they will reply next business day.
https://www.sbb.ch/en/help-and-contact.html

This looks like you have an issue receiving email. Have you checked your spam folder? Did you enter a correct email in the forms when buying passes and reservations?

I have no items in my spam/junk folder. I made a screenshot of the confirmation page for the Swiss Travel Pass; it lists my correct email.

Which website did you use to purchase the passes?

When I have purchased my passes in the past, I receive an immediate email after the purchase and then a short time later I receive a second email with the pass and a link to add the pass to my iphone wallet.

For the Swiss Travel Pass, I used https://www.swiss-pass.ch/. For the Golden Scenic Train Reservation, I used https://www.gpx.swiss/en/. Thank you!

For the travel pass, this is the contact info. for that site:

E-mail: backoffice@stc.ch

Thank you! I've sent an email to backoffice@stc.ch for the Swiss Travel Passes. I'm crossing my fingers!

You bought your Swiss Travel Passes from a travel agency. Nothing wrong with that as it is a commissionable product. Rick Steves sells them too.

I didn't realize that. For clarification, Where are they to be purchase without commission. I don't see any clear information on the SBB site. Thank you!

No, there are no commission-free sales. If you buy from SBB, they just make a little more money. They don't want to undercut their distributors.

from what i am checking, SBB is the cheapest site to buy the STP
For 15 day 2nd class pass (CHF to 1.14 Dollar):

SBB: $489
Switzerland Travel Ctr: $524
https://www.swiss-pass.ch/swiss-pass/ : $524
Rail Europe: $510

Am I missing something?

Thanks for double checking. Travel agents can always jack the price up by manipulating the exchange rate. I see that www.swiss-pass.ch quotes $524. It must know I am accessing from a US IP address. So they would be using an exchange rate of 1 CHF = 1.22 USD. So it would appear that www.swiss-pass.ch is adding 3% for their credit card clearing fee plus 4% "foreign currency transaction fee" to get from 1.14 to 1.22.

So best price would be to buy direct from SBB, where your credit card does not charge foreign currency conversion (Don't accept DCC). You still might have have 1% Master Card or Visa fee. Also, it would best be done in person at a Swiss train station, as on-line credit card transactions are problematic when dealing with SBB.

One additional piece of information:

• You do not need your Swiss Travel Pass in order to make reservations for scenic trains. So you can safely make these reservations early in your planning, and postpone the decision on whether you will buy a pass, and if so, which one, till later. And even just buy the passes here.

What matters is that when you finally board the train you have a valid ticket or pass.

I bought the insurance offered for the lasses. I'm going to check on getting a refund and repurchasing through SBB. I still could use some help with the Golden scenic train reservation. I have received nothing. The only proof I have for the reservation is my credit card statement. Any thoughts?

If for the Montreux-Interlaken section,
EMAIL : info@mob.ch

I sent a query to info@mob.ch on 7/9, but have not yet received a response. Thoughts?

I would email them again. I emailed that address with a question back in April. They replied 2 days later. Try again and express more urgency.