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Swiss Pass questions

Posted by on

Hello,

This is my first post on this forum. I am planning a trip to Switzerland this summer. Yesterday I used the sbb.ch website and I purchased Swiss Pass for my party. I received an email with a link to PDF documents that look like e-tickets: they have our names, dates valid, a code for a scanner, etc. My first question is: are these papers what I will present at the train stations in order to board a train, or will I need a plastic card? And if I need a plastic card, where will I get it?

Also, I understand that I will have to get seat reservations for some trains. So I tried to register at the same website in a section called "to the ticket shop with the Swiss Pass login". In order to register, it asked me for my 10-digit customer number, which I cannot find anywhere in my paper documents. Is this customer number only shown on the plastic card? What am I missing here? Thanks in advance.

Dario Cuminato

Posted by
20094 posts

There is no "plastic" card. The Swiss pass you get when you buy it in Switzerland looks more like an old-fashioned airline ticket, paper. You apparently have the new print-at-home pass, so that is it.
Almost no trains need reservations except special tourist trains like the Glacier Express or the Bernina Express. They are more like supplements and you can generally buy them at the station before you leave. But it might be smart to get them in advance if it is a popular date.

Posted by
16893 posts

HI, Dario.

These print-at-home papers are the passes that you will use for the whole trip, no exchange for another version. Seat reservations are not required on most Swiss trains, with the exception of the Glacier Express and some excursion packages (Chocolate Train & William Tell). I haven't tried the registration process. If you're trying to make optional reservations for another route, you can make them at any train station in Switzerland. The named scenic lines also have their own reservation sites, such as the Golden Pass line, which recommends reservations for the most scenic portion between Zweisimmen and Montreux.

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