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Problems on Swiss Rail Site

Hi all,

When trying to book online through the SBB.ch website I encounter the following error page after I select a certain itinerary and select single ticket.

https://www.sbb.ch/ticketshop/b2c/regs.do

Not sure why I keep getting redirected to this page. I've cleared my cookies, history, cache, etc. I've encountered this in both Firefox and Safari. Thanks for any insight!

Posted by
8889 posts

The page you posted says:

Ihre Sitzung war zu lange inaktiv. Bitte Login erneut durchführen.
Falls Sie im Kaufprozess waren, müssen Sie ihre Tickets nochmals wählen. Stellen Sie auch sicher, dass in Ihrem Browser Sitzungs-Cookies eingeschaltet sind.

Which translates as:

Your session has been inactive for too long, please repeat the login
If you wrer in the middle of a buying process, you must select your tickets again. Make sure that session cookies are turned on in your browser.

Is this the page you got?

Posted by
472 posts

Hi Chris,

That is the page that I got. I'll have to look for the session cookies in Firefox or Safari and try that. Thanks!

Jed

Posted by
472 posts

Update: Had some back and forth with the technical support at sbb.ch (they were great), but ended up using Chrome and it worked perfectly. Not sure what the problem was with Firefox and Safari. They did confirm there were some problems with the site, so not sure if it was just me or not.

Posted by
2829 posts

It is not just you. Every time I try to check prices for someone I get that message. I don 't understand German so it is very frustrating!,,,

Posted by
8889 posts

Funny, it works for me. I just tried Zürich to Paris for Thursday 7th May and it gave me a price of CHF 73. And I am using Firefox.

Sasha, exactly what error message are you getting? Is it the same as the one I posted above? If you post the error message (copy-paste) I can translate it.

Posted by
2829 posts

It was the same error message opted above, which you said means the session is inactive. But it defaults to that even when I start a new "session" ( ticket search). I am not actually trying to buy tickets, just looking up stuff for others.

Could it be an Apple issue, or Safari? I have tried on an iPad and on a Mac with Google Chrome.

Posted by
472 posts

I was able to book through Chrome on my Macbook Pro. Had troubles through Safari and Firefox. Not sure what he issue was.

Good luck!