I recently purchased, through OBB, a Nightjet ticket from Amsterdam to Zurich and added a Swiss Travel Pass. I noticed on the emailed receipt/confirmation that it said that I can pick up the tickets from an OBB ticket counter or machine in Austria. I'm not going to be in Austria. I emailed OBB and about a month later, I get a reply, sating basically, "sorry it said that when you bought it" with no mention of how to solve this problem of how to purchase a Nightjet ticket in Amsterdam. I tried the phone number and the automated message was in German...no help to me. I called my credit card company to dispute the charge, not knowing what else to do. Does anyone out there know how to get Nightjet tickets in Amsterdam?? help!
Contacting the credit card company probably won't help you. Have you tried downloading the ÖBB app and find your ticket there?
I have the OBB app with a ticket code and I now see that it says "Please pick up your ticket at the station", but below it reads, "Print your tickets at one of the OBB Self-service machines or have them printed at a ticket office in Austria." So, I'm assuming there is an OBB machine in the Amsterdam Central Station? The email I received has no mention of this and I'm not able to verify anywhere that OBB has a ticket counter or machine in Amsterdam.
This is the email I got from OBB:
Since parts of your ticket (Swiss Travel Pass) are only valid on security paper, these tickets can only be picked up at an ÖBB ticket machine or at an ÖBB ticket counter. When booking, you were informed that pick-up is only possible in Austria. The tickets can therefore not be printed at home or picked up at the train station in Amsterdam.
I am sorry that I do not have more positive news for you. I wish you a pleasant day.
I'm afraid that that is correct.
ÖBB do not have a presence in Amsterdam. They don't have a ticket machine there. The station is operated by NS, the Dutch train company.
I don't have a better answer. If it were me I would be doing one of two things.
First I would speak to NS who may have good news for you, or possibly not.
Secondly I would probably have the ticket reissued without the Swiss Travel Pass only as far as the last German station.
The last 4 stops of NJ403 (your train???) are Freiburg (Breisgau) - a short distance north of the Swiss Border; Basel Bad Bf (in Switzerland but considered a German station, domestic German tickets are valid to it as well as domestic Swiss tickets); Basel SBB (the main Swiss station in Basel); Zürich HB. I would see if the Oebb can issue you a print at home or on phone for the NJ403 from Amsterdam to Basel Bad Bf. Don't mess with the ticket including the STP. It is irrelevant at Basel Bad Bf. You don't need to arrive at Basel Bad Bf just to make the last two stops at Basel SBB and Zürich HB. You will already have that with you, right? Validated?
If they dig in their heels they may only write it as far as Freiburg im Breisgau. It won't cost a great deal to pay for the Freiburg to Basel Bad ticket but try for Basel Bad Bf.
Thanks for your help, this trip is a few weeks away, I'm still in the States. I'll likely just cancel the tickets on the app and lose $70, unless the credit card company can get me out of it. Thanks again
I plan to travel next September from Venice to the Berner Oberland Region and I'm getting more confused on the best website to order tickets so I avoid issues like this. Would I purchase from the Italian train site or Swiss?
We took the Nightjet from Zurich to Vienna last year. We bought the tix from OBB but we had Eurail passes and this was just an add-on so it worked for us that way. We didn’t need to pick anything up, our Eurail passes plus the printed add-on Nightjet booking worked fine when we boarded.
tim.tetro, I'm sorry to see you throwing in the towel without try the suggestions above. I think that the second one has a good chance of success...
Yeah....Nigel, thanks for the advice, but that second choice, sounded way too complicated. For a $60 cancellation fee, I just got out of the whole thing and bought a $90 overnight, 1st class ticket from Amsterdam to Bern. No sleeper, but I actually wasn't looking forward to being crammed in a six-person bunk cabin anyway. Now, I'll simply buy a ticket from Bern to Interlaken (I'm staying in Murren for 3 nights), then a ticket from Interlaken to Zurich, where I fly back to New York. My only dilemma now is whether to buy a Swiss Travel pass for the time in the Berner Oberland. It'll get me up to Murren and out and give me discounts on all the Gondolas and cable cars. I plan on going to the Schilthorn, but not Jungfrau, so not sure if its worth it. My to train trips only total about $90 and the pass is $280 for 4 days. It would probably be cheaper to buy the tickets as I go, but it seems it would be so much easier with the STP
cvikar, I would buy the Nightjet ticket from the trains system that operates out of Venice. I bought mine from OBB and found out I would of had to pick up the tickets in Austria! Just check the fine print
I have noticed that the OBB tries to upsell you to a Swiss Pass when you buy a ticket to Switzerland, and they cannot produce these in electronic form, hence the issue. Had you booked only the night train you would have received an electronic ticket.
Spending an overnight in a train in a seat is not going to be pleasant experience. I would have tried to only cancel the Swiss Pass and have the NightJet ticket delivered as electronic ticket.
Regarding the rest of the trip: You may be best off with a Berner Oberland Regional Pass. This is valid on most cable cars and mountain railways, and for exploring the Bernese Oberland better suited than a Swiss Pass, and is valid from Bern. You can buy it there at the station.
Alternatively get the Swiss Half Fare Card, and then tickets.
For next time: You could actually have bought a ticket Amsterdam to Mürren (no need to detour via Zürich on that route) on www.bahn.de, with night train or day train at your discrtetion...
Also know that you do not need to buy separate tickets for each segment of a trip in Switzerland. If you are travelling Bern - Mürren you just need a ticket from Bern to Mürren, not a ticket Bern - Interlaken and a separate ticket Interlaken - Mürren. Connections between trains are to short anyway to go an buy a ticket each time.
We took the OBB Nightjet from Amsterdam to Zurich. We purchased a Swiss Travel Pass, so we got off the night train at Basel, its first stop in Switzerland, and then boarded a swiss train to Bern, using our Swiss Pass for the first time. You do need to print out the Nightjet tickets. There is no OBB office at the train station in Amsterdam. Overall, we were unhappy with our Nightjet experience. We purchased a private sleep compartment with a WC, but we received a private sleeping compartment with no bathroom, not even a sink. We had to share the bathroom with the other passengers in our car. The bathroom was clean, but we wanted the convenience of having our own bathroom given that we were travelling with our 10 year old son. Our big issue is that we were charged twice as much for the private sleep compartment with a WC, but didn't receive it. We'll see if OBB responds to our email.