I am having a problem with the SBB app. I leave for my trip in a few weeks. I wanted to go ahead and purchase my HFC, but when I try to purchase it on the app it says I must complete an identity check in my SwissPass account before I can purchase a travel card. I then say I don't have a SwissPass and it says it will send me a link which I believe is to upload a picture of my passport, but it then says an error occurred and to please try again later. When I tried last night, it said it would send me a link, but it only sent me a code (four numbers) rather than a link. I don't remember having to do this when I purchased a STP a few years ago. I think maybe SBB thinks I'm a Swiss resident since I have an account, but of course I'm not. When I look at the HFC options, it seems to want to sell me a yearly HFC for 190 CHF but I only need a monthly card. Can anyone offer any help? I'd rather not wait to purchase the card (or the BOP) until I'm in Switzerland, but I'm wondering if that's my only option.
As always, I appreciate any help you can offer. This site has been invaluable to me when I plan travel.