Hello,
We got a point-to-point ticket that has free upgrade. When I purchased the ticket, I thought it said one leg of the trip can be upgraded. But when I look at the ticket now, it just says class upgrade.
So here are my questions.
1) Do we have upgrade for all or just one leg of our choosing?
2) How do we upgrade? Do we just board the first class cabin and wait for the conductor?
Thank you!
It sounds to me like you have the upgrade purchased but not the actual ticket.
I have never heard of a free upgrade. I know you can purchase an upgrade to first class.
Perhaps someone else has heard of this and can help.
You definitely want to make sure you have the correct ticket BEFORE you board the train. You won’t always see a conductor and can be fined for sitting in 1st class with a 2nd class ticket.
I do have the tickets. Have the ticket ID, QR code ,,etc in SBB app.
Hope someone can help. Thank you for your response!
