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Bernina Express seat reservation help.

I think I’m going crazy. I have spent an hour trying to book a seat reservation for dep. Pontresina at 9:28 on June 17th. I am able to enter that I have a Swiss Travel Pass successfully. Choosing a window seat in one of the two 2nd class cars is what I cannot seem to do. I click on a light green (available) seat, it does not turn dark green (for selected) and if I continue it has randomly selected an aisle seat for me! What am I doing wrong?

Posted by
19965 posts

I had no problem selecting a window seat in Coach 3. OK, not quite no problem. Since it automatically preselected an aisle seat in Coach 2, where all the window seats were taken, I had to deselect that aisle seat first, then go to Coach 3 and select a window seat.

Posted by
4674 posts

I would highly recommend taking the regional trains that run on the same tracks, same route. No seat reservations required, MUCH less crowded [more social distancing], windows open for fresh air and better pix, and more flexible schedules.
The Bernina Express route is an incredible experience!

Posted by
38 posts

Thanks for the help. I went back and was able to un-select the assigned seat and chose one on my own. I had considered the Regional train but would prefer the domed cars. Thanks though!

Posted by
121 posts

Sam, Oh my gosh, I didn’t know this. When I made my reservations on the Glacier Express, I thought the car they showed was “it” and I booked 2 of the last 4 remaining seats, Aisle. ☹️ Do you know if I can change them if I’ve reserved and paid and there are window seats in another car?

Posted by
19965 posts

Which day, train and class did you book on? If you created an account when you purchased your seat reservations, I imagine you could change them, but not sure.

Posted by
121 posts

Sam, I contacted the GE office and now the train is completely full. It’s my own darn fault because I waited too long to make a reservation. I thought I’d wait and give myself flexibility and then got 2 of the last 4 second class seats on the train for my date of travel. For others needing to reserve seats, learn from me and book as soon as you know your dates. ( I didn’t even want to go on the GE but the schedules for the regular train didn’t work for me). I may try to move up to first class if there’s room there.