In the past, in your Rick Steves Switzerland book, you recommended the Aristella Swiss Flair Hotel in Zermatt. Your new book does not recommend the hotel. Is it a good place to stay? What has changed?
The forum is frequented by other travelers, not Rick Steves or his staff.
That said, Booking dot com gives it a very high rating, so it must be pretty good. Perhaps RS has found other hotels that he feels are a better value. Just a guess.
The only thing I know about this hotel is that it is across the street from the shop where I rented skis in January. A 4 star hotel with a good location, maybe their price range no longer fits the RS guide book. Good reviews on Trip Advisor.
Hi - can't answer to RS recommendations. ;)
Their on-site restaurant, Spycher, gets rave reviews.
We are staying in late-August becaue they have a 'family room' (one of few) which has one room with a queen connected to a room with bunk beds and a Matterrhorn view. Would prefer an outdoor spa/pool, but can't have everything. Have seen nothing bad for direct bookings (i.e. not tour groups).