I spent considerable time looking for a hotel in Luzern this coming September because
most hotels are already fully booked.
Finally Hotel Wilden Mann made me an attractive offer by email and
I asked for their cancellation policy several times, without getting a reply.
After two days of waiting I accepted their offer.
The hotel replied that they did not have any rooms available on the dates I requested!
This caused me a lot of distress as I am leaving for Switzerland soon and I didn’t appreciate having to redo my search.
So I recommend my fellow travelers avoid this hotel in future.
And I hope Rick Steves removes it from his list of recommended hotels in his next guide book to Switzerland.
Ken