Website Problem for Sagrada Familia tickets

At what point in the transaction are you having a problem? Are you seeing an error message? What does it say?

For what date are you trying to buy tickets?

I am trying to purchase tickets for June 1st.

I get all the way through the process and it says "Sorry, there was a problem in the purchase process. Your reservation has not been confirmed. Your locator is 46119949. Contact customer service or try again."

I called my credit card company and they do not see any attempt on their end. Said it is at the website.

Some European websites will not accept American credit cards unless they have 3D Secure. Read about it here:

https://thepointsguy.com/credit-cards/3d-credit-card-security/amp/

I had a similar problem with the Spanish train company Renfe about 10 years ago. At that time one could register their Visa with Verified by Visa to comply but I don’t know how to do that now.

The issue is apparently only with online purchases. In-person transactions are ok, unless aPIN is required. That is a separate issue.

Thank you Sasha. I read the article and I am using a Capital One credit card. Each time I try to purchase the tickets I must request that a code be sent text to my phone. I put that in and try to complete the purchase but it won't go through. I have not had this problem except with this venue. Every other purchase with the same card has been smooth.

There may be a website problem at the moment. When I clicked on "Pay" (before getting to the screen where I would need to enter my credit card number), I receved an error message, "Error. Retry again." It sounds as if you are getting farther than I did. I tried with both Chrome and Edge browsers.

There can be a variety of hang-ups when trying to buy European tickets from the US. I suspect this may be the problem you have run into:

"Important note: To pay by card, as per current EU regulations, you must have the two-factor authentication system activated. If you don’t, please contact your bank before making your purchase."

Many American credit cards don't have two-factor authentication, or at least it is not defaulted On. Sometimes you can turn it on, which I think means you may receive a text message (or email), asking you to verify the transaction before it is approved. So I'd start with the credit card; call again, and ask about turning on two-factor authentication. You might be able to do that online as well.

If you have other credit cards, it's worth trying them--assuming your error message is showing up after you've entered a credit card number. Normally I'd suggest using PayPal, but I don't see that shown as an option on the website.

Occasionally a problem purchasing European tickets is resolved by using a different browser or a different device (PC/tablet/smartphone), but that seems unlikely to be the problem here.

I'm confident there will be a solution, because many folks have posted about planning trips to Barcelona, and most of them want to see La Sagrada Familia. We haven't had a slew of posts about problems like yours, so I don't think it's insoluble.

Edited to add: It sounds as if your credit card is set up correctly, so I'd try switching browsers and devices. It wouldn't hurt to try other cards. If still no luck, wait awhile; maybe they're doing maintenance on the website.

Thank you acraven. I have 2 factor authentication. I have tried other cards, other devices, and other browsers. The last effort I made a few minutes ago I got the error message you mentioned. So the situation is getting worse! LOL. I will call them tomorrow. They have not responded to several emails, so perhaps there is a problem with the website.