I hve previously written about a day excursion that I took with Spain Day Tours in Barcelona. I have wrtten that I was very disappointed in the excursion and told Spain Day Tours about my disappointment. I felt that i was owed some money back.
They very nicely apologized and asked me how much I wanted back. I try to be fair and said 30 euros. I probably could have asked for more but try to be fair.
And i was just notified by my credit card that I got a Merchant Refund (from SDT) for just over $30.00.
That is professional and makes me feel much better about Spain Day Tours.