We are flying from Washington, DC to Madrid and originally intended to add a connection to Santiago de Compostela but there is a 5 hour layover and I saw on the Rio2Rome app that the bullet train (AVE) had a route leaving earlier that would get us to Santiago around the same time as the connection flight (around 1:30 pm), so we decided to purchase our fare without the connection. Unfortunately, there must've been a glitch because while putting together our itinerary, I checked the Renfe/AVE railways website and the route I saw on the app doesn't exist and the direct train doesn't leave until 2:40pm which considering our flight arrives in Madrid at 6:50 am, leaves us with an 8 hour wait (getting us there at 5:45pm).
After searching for various alternatives, it looks like taking a flight would be the best route. I'm having difficulty finding a contact at Iberia Airlines to see about adding the connection, so we may have to book separate tickets from Madrid to Santiago, pick up our luggage and go through the check-in process all over again. We have 5 hours to do this so plenty of time, but has anyone else done this before? Did you encounter any issues or is this fairly common? Thanks!