We can get advanced tickets online but are being slapped with a processing fee that takes the E 11.50 price up to E18.50. As well, the "free" tickets for the kids are 8E is there a way around this?
Posted by
Mid-Atlantic area
6521 posts
Not certain when you’re going, but you could always wait until you get there to get tickets. That allows for schedule or itinerary changes.
Are you going through the official website or a 3rd party site?
From the alcazarsevilla.org website, it took me to https://realalcazarsevilla.sacatuentrada.es/en to buy tickets.
Posted by
stevens point, wi, usa
1189 posts
Hi,
You are booking through the wrong site. www.realalcazarsevilla as shown in a\the above post is correct. However...I went through their entire booking, they charged my credit card and I received NO tickets, no email. nothing but the bill on my credit card. I went to authorities in Sevilla the next day and they basically told me "too bad, you did something wrong." You bet I did something wrong.
Contacting them by email is not possible as their system only replies" Sorry we can not talk to you now, something is wrong." Or some stuff like that.
On the other hand...if this ticket dealer you are working with is in Britain or France it might be worth the extra money to do it outside Spain. Don't get me started with their websites. $30 extra compared to the price of the trip is only an annoyance. Guess how annoyed I am? No tickets and I paid.
Oh and another warning. Let your credit card know I advance that you are using a Spanish website and its name. My credit cards were real squeamish about charging things in Spain while in the US. One refused, absolutely could not or would not accept charges for tickets to the Alhambra, even while I had customer service on the line and they watched my attempts.
wayne iNWI
Posted by
OP
2 posts
Jamie-That is the site I visited, the one you posted. I can get the tickets through that site, but they slap you with a hefty convenience fee. According to Rick's guidebook, you shouldn't leave getting tickets for when you get there. I've already found that the tickets for touring the Alhambra are sold out for the date we wanted to visit in June. I do want to see these places, so I'll have to find a tour for our family of four for the Alhambra...
Posted by
Spokane, WA
470 posts
The tickets that you are looking at at €18.50 include the €6.00 audio guide. If you just want the tickets, they are just below under "General Tickets" at €12.50 and €1.00 for children under 16. The one euro is their add on for ordering on line.
Posted by
Washington DC
27091 posts
Before paying extra for a tour of the Alhambra, check to see whether Dobla de Oro tickets are available. Also check the Granada Card to see whether it has access to Alhambra tickets for the day you need. If those efforts are unproductive, contact your hotel. The Granada hotels often have tickets available for their clients.
If you end up booking a tour, be sure the tour description explicitly states that the Nasrid palaces are included. There's at least one company out there that blithely advertises "Alhambra" tours that don't turn out to include the key part of the complex.
Posted by
Mid-Atlantic area
6521 posts
We generally don't have a set itinerary for our trips, just places we want to see, so we seldom buy tickets in advance. The last time I was at the Alcazar in Sevilla, in late October 2011, we just walked up and got our tickets. No line at all.