Has anyone had issues purchasing tickets online to Sagrada Familial, Palua de la Musica Catalana and other places? I started purchasing my tickets today and some of the sites gave me no problems and then some say they can't process the transaction due to an identity check authentication failed. I've called my credit card company (twice) and they see nothing holding it up. It is so frustrating. Any help or suggestions would be appreciated. And yes, I can use a different card if needed but I just don't understand why this one works for some sites but not others.
Posted by
Chicago
1943 posts
First, make sure to tell your credit card companies you are using the card in Spain. Lately, most companies will put a hold on overseas transactions. Otherwise, it usually takes several tries and even trying several different cards. Visa cards usually go through once you tell the credit card companies you are charging a company in Spain.
Posted by
white plains, ny, usa
4140 posts
Check to see if your Visa and/or Mastercard have an additional level of protection - " Verified by Visa " and " Mastercard Secure Code " My cards are covered by these , and I rarely have a problem - info here - https://www.merchantmaverick.com/mastercard-securecode-what-it-is-and-how-to-use-it/ AND https://www.cardfellow.com/blog/use-verified-by-visa-3d-secure/#:~:text=What%20is%20Verified%20by%20Visa%3F%20Verified%20by%20Visa,passcode%20to%20prove%20only%20valid%20cardholders%20make%20purchases.