Spain high speed train tickets

I've never heard of those sites and there are a number of red flags in my opinion. So there might be something shady going on. But if Railpick have no information about the purchase, maybe you can get the money back?

And for the main routes you can also use Renfe's competitor, Iryo. Their website, www.iryo.eu, is much easier to use.

Hello,
I have used trainline.com for Spain, France and other countries, never a problem. I have also used Renfe too, but have never been redirected to another site. The advantage of trainline is I always have all the tickets on the app when visiting multiple countries during my time the EU.

You mean railclick.com, as opposed to railpick.

It is hard to know if you have been scammed or not, but they are certainly a third party agency.

The parent company is called GLOBAL REPRESENTACIÓN TURÍSTICA SL, and is seemingly based in Barcelona. They then have a subsidiary company called Railclick.com who then have sub websites purporting to be for and of most of the western European nationalised rail companies.

It is certainly shady, it may be a legitimate business, but gives out bad vibes to me.

It looks like it may at least be a step up from Rail Ninja.

If you have had issues with RENFE's own website, then at least the Trainline is a legitimate, established and trustworthy business.

EDITED- You could try calling their supposed UK office on +442080730228 and seeing if that sheds any light on the matter. Their alleged number in Barcelona is (+34) 93 271 63 83 and in the USA is +19179701470 (maybe someone knows what city that may be in as no address is given).

917 is one of the area codes for New York City.

Remember that Renfe is a Spanish company, so their main web address is renfe.es rather than renfe.com.

So sorry that this happened to you!

Thank you all for your replies.
As per jphbucks reply post, I did try Renfe.es which automatically redirected me to renfe.com and then to spainrail.com. Prior to calling spainrail ( which is actually Railclick) I tried to cancel the tickets online but was unable to do so. I did speak to a customer service representative who told me there is now a record of my purchase but the tickets were nonrefundable. So I then went on Iryo.eu to buy more return tickets and I found that site to be very user friendly.
Lesson learned. It won't help me in the future as at this point in my life I probably will not be returning to Spain as there are so many other places in the world I want to see. Hopefully, others on this forum will benefit from my mistake.

If renfe.com redirects you there is something strange going on. It should not do that. Try another browser or another computer/phone.

But glad to hear that Iryo worked out fine. Their website is very easy to use and until Renfe launches a better website I'll continue to recommend Iryo.

And if you are unsure about where to buy tickets in the future, ask in the forum before spending any money.

And for clarity the correct website is actually https://www.renfe.com/es/en

(not renfe.es as stated above)

Although Rail Click appear to have another website (with another Barcelona address, but claiming it's parent as Online Travel Solutions) with this web site address - https://www.trenes.com/en/

To the uninitiated it gives the appearance of being the real thing.

It is a bit of a minefield out there.

Well, the Man in Seat 61, who is often quoted on here as the Bible of all things European railroad also quotes renfe,com as the primary website of RENFE so it seems that he is also incorrect.

(I have just looked him up as I have now been told twice that I am giving out wrong information)

Interesting. When I first used the Renfe website I was physically in Spain; I used it multiple times during the trip with the .es domain. And the first time I accessed it in the USA I used the .es domain and the browser stuck there. But the second time I tried (i.e. today) I was redirected to the .com domain. And Wikipedia lists the company as using the .com domain.

Odd website behavior to be sure.