I am having trouble getting tickets because the charge keeps getting declined. I have tried
3 different credit cards, I have called my cards
and they have approved transaction. Last agent told me “Sagrada Familia always declines our charges.”
I contacted Sagrada Familia, and they say use another card. I only have VISA, and I have tried 3 different VISA cards
Where else can I go to get tickets? I am very frustrated
Do your cards have two-factor authentication set up?
This warning comes up when purchasing Sagrada Familia tickets:
Important note: To pay by card, as per current EU regulations, you must have the two-factor authentication system activated. If you don’t, please contact your bank before making your purchase.
Read this about two-factor authentication:
https://www.investopedia.com/terms/c/credit-card-authentication.asp
Multi-factor authentication, sometimes called two-factor authentication, provides an extra layer of security to online and mobile transactions by requiring more than one authentication step. For example, a customer might type in their name and password, after which the company at the other end will send a one-time code to their cell phone, which they'll then need to type in to obtain access to the site. Multi-factor authentication is often used by banks and other businesses for online transactions including online bill-paying.
Reply to Mary -/ I have already contacted my credit card company. They do not offer two factor identification. I understand what it is and use it all the time for computer log in but never for my Bank of America or Chase credit cards.
I need some other source for tickets as I am not about to get another credit card.
Nobody around you (with a working credit card) who can place the order for you, you can reimburse them immediately in cash.
Another possibility would be to try to your PIN-enabled debit/ATM card. Or is PayPal an option? When it is, it has always worked for me.
Chase told me they won't accept charges from Sagrada Familia. Had to use my credit union visa.
I enabled two factor authentication through both Chase and Bank of America — still not acceptable. Ended up buying tickets through www.tiqets.com
I had the same problem and ended up using my husband's Amex card.
