I just tried to book my tickets for Sagrada Familia with my Chase credit card. It says it needs two factor authentication but Chase doesn’t have that. I talked to a Chase representative and she said just try again, it should be approved. OR I should talk to a vendor rep.
I’m at a loss. My ATM card doesn’t have a 3 digit security code so that didn’t work either.
Any ideas?
Search recent posts. There are number on this issue. Similarly, take a look at discussions on Tripadvisor. Perhaps someone found a solution that will work for you.
Thanks, just tried that but most posts are really dated. We had troubles many years ago without PIN numbers but haven’t had any problems for years and we travel to Europe once or twice a year.
There are posts on this board within the past month. The search function on this board isn't great; recent dates are hard to find. Tripadivsor has posts that you can search by date.
Why do I know??? Same problem here. My Master Card worked. Different bank.
From yesterday/today on this board:
From a few days ago:
On a trip to Spain 2 years ago, I ran into this problem trying to buy tickets for a different attraction. I found that I was able to click a drop down menu which gave me 2FA choices for my different phone numbers as well as my email. However, this has to be set up with your bank/credit card. I was able to do the 2FA by email. But I'm not sure if you can do this for the Sagrada Familia site.
For my trip to Portugal last year, I contacted my bank before going on my trip and asked them to disable the 2FA all together so that I could avoid the problem. I turned it back on after I returned from my trip.
If you are in the middle of your trip, you could try phoning your bank/credit card and seeing if they will turn off the 2FA for you. Good luck.
I had the same frustrating credit cards denied problem yesterday. Today someone posted he again used his Wells Fargo credit card today and it went through. I once again tried Wells Fargo card and I now have my April tickets.
This site is a treasure!
This is, once again, one of those issues with the American banking system -part of it, at least- running different security standards from those used in Europe. According to the latest ECB report on the issue, fraud has been greatly reduced here in Europe thanks to the adoption of these extra security variables. Anyway, this is not much help if your bank hasn't yet adhered to them :(
Having said that, not all vendors have yet implemented these measures. In a similar question a few days ago, I suggested trying to get your tickets through the Barcelona Tourism Office online shop. There's no commission. Their link is: https://www.barcelonaturisme.com/wv3/en/page/1080/sagrada-familia.html
What I am not 100% sure about is whether they are using the same vendor as Sagrada Família... someone should try and let the rest of the community know :)
When I try to make a large or overseas purchase my CC company sends me a code I need to enter to authorize the charge.
I did mine yesterday. I already have the security feature with my credit cards where they notify me by text if there is an issue with fraud or purchase. The La Sagrada Familia website asked for my cell # during the ordering process. Then my bank texted me an authorization code to enter and the purchase went through. I used my Citi card which still asks for travel alerts. I hope this helps.
Thanks everyone. Very frustrating that US banks don’t follow with the EU. Chase can’t or won’t help. I’ve tried the other websites. Unfortunately we have both our cards with Chase because of reward points. Not had any trouble with booking anything else.
Sagrada customer service can’t help either. Now trying to book a tour and see if they will buy the tickets for us.
Follow up. Just booked on the Tiqets app —- easy easy easy. Took me less than 5 minutes. Used Apple Pay. Yes a bit more money but not enough to matter.
I'm glad you were successful, Andrea. Thanks for posting your solution - hopefully another successful strategy will be helpful to someone. Frustrating situation for many of us!
I just had this same problem - attempting to pay with a Visa card. After several failed attempts, I tried using my AMEX card and it worked! I have secured my tickets to Sagrada Familia!!! By the way, I experienced the same problem with Renfe.com several times when attempting to buy train tickets.
After much frustration, trying virtually all of my credit cards 2 or 3 times, I finally got my credit union Master Card debit card to work which had 2 factor authentication. I had to take a voice call (since the phone number on file with the account was my home--no text--number) to get the 6 digit security code. This wasn't the end of it; I was rejected, then immediately received a call from bank security to make sure the charge was legit. They didn't recognize the payee; they wanted to know if the charge was valid and I wasn't being scammed, and that I was making the payment voluntarily. Only then did they unlock it and tell me to put my order through again. Finally it worked. Just persistence pays off!
My Chase card didn’t work but my Amex card worked fine. So much so, that I accidentally bought 4 tickets instead of 2 (regular and senior). I believe they can use the donation…
Just booked with PayPal at Tiqets, even though the Chase card is my PP payment source. Had the same problem with Chase and my MC debit.
