Today I found out about and was able to cancel a purchased ticket.
Tickets purchased can be refunded online within 2 hours of purchase.
Scroll down to bottom left side of Renfe website and its possible. You will need both record locator and ticket numbers to fill in form.
Posted by
OP
Citizen of World
255 posts
I think its on all tickets within 2 hours of purchase. The ticket I bought was a Dorato ticket.
I was told this by a Renfe rep.
You are right that the guarentee is a good on arrival times. A train I was on to Barcelona was late and I got the whole purchase price refunded easily and quickly all online.
Posted by
OP
Citizen of World
255 posts
And I did not pay a change or cancellation fee. I cancelled the ticket completely. Then I started all over and purchased a new one. I also was able to pay with a US American Express.
Posted by
California 🦋
5294 posts
Thanks for posting this information Ann!
According to the Renfe website, one can cancel or change a train ticket (except discounted tickets that are generally not refundable or exchangeable) up to 15 minutes prior to the train's departure time, but there will be a 15% cancellation fee deducted from the purchased price.
And as Ann has mentioned,
"Tickets purchased can be refunded online within 2 hours of purchase".
Tickets can also be canceled in person at the train station.
You can read about the cancellation conditions on Renfe-FAQ , however it's only available in Spanish.
Enjoy your time in Spain!