Renfe site ... frustrating!

I have been on Renfe.com trying to figure something out to no avail. I do not know what their search engine issues are but I bet I can get the answers here. One more thing .. what is up with the furrow-browed alien virtual assistant Irene?

Here's what I need to know ...

I purchased, at the Atocha station, two round-trip tickets for Madrid-Granada for next week. I need to either: cancel both tickets or change them for the following week to Madrid-Seville.

I cannot do the Madrid-Granada trip at all.

Do they allow cancellations with refunds? If so, how far in advance do I have to do it?
Do they allow a double change - date and city - with the existing ticket's purchase price applied to the new tickets?
What days/hours are the ticket offices open at Atocha?

Thank you in advance.

Posted by Wonderful
Europe
508 posts

It comes down to the type of tickets you purchased.
On the front page you will see on the bottom left the word cambios Click that and it opens this page.
You then fill out all the details you have.
For the trip you want to cancel click the word anulaciones. That is located next to the cabios.
Once the page opens up again fill in the details as requested.