Hello! We are traveling with our one year old son, and are having a horrible time getting his ticket for train travel through raileurope. We are aware he travels free due to age in Spain, but still needs a ticket. Raileurope mentions to contact them for an infant ticket, after adult tickets are purchased. Well we can’t get one, have been told two different things. One has said we will be in touch, as our inquiry will be sent to right department. Another mentioned we can go to station, and get one at time of travel. Has anyone purchased through raileurope and had a difficult time getting and infant ticket? Could we actually go to renfe day of for infant ticket, even though our passes are through travel agency? We have bought on raileurope before with no hiccups, but this is a struggle. Any suggestions? My husband and I would like to prepare all tickets for this trip, especially since we are traveling with a little one.
This is what Seat61 states:
Children & infants: Children under 14 pay the child fare. Infants under 4 travel free as long as they don't occupy a seat, but since 2014 it's been mandatory to get a free infant ticket before you travel - this is a first for any European train operator, at least outside Russia. You will get the necessary free infant ticket If you book all your tickets at www.raileurope.com or renfe.com as you can simply add your child to your booking entering their age. You cannot book an infant ticket alone without any adults, so if you forget to add them to your original booking, no worries, you'll just need to get a free infant ticket at the station ticket office before you board.
Thank you! We purchased three different trips, each one we added our son, but only received one trip ticket via raileurope. We were just nervous about waiting until we got to Spain, to get our little guy his ticket. What if we got stuck and couldn’t continue our trip (lol, first time parent worries)??