Please sign in to post.

Help with Seat Assignment

I will be travelling to Barcelona on 9/8/2016 beginning a tour of Northern Spain. Using a tour company, but booked my flights on United using my miles. The return flight is Madrid to Frankfurt, then Frankfurt to Chicago on Lufthansa. At this point, even though I have reservation, e-ticket with Lufthansa, they will not let me make a seat assignment until 24 hours before departure (for the Frankfurt-Chicago segment 9/20). It's a 9-hour flight on an A-321 and I do not want to get stuck in the dreaded middle seat.

Does anyone have any kind of a number/e-mail address/contact name for Lufthansa?? I tried going into their site but it was a no - go. Thank you.

Posted by
16278 posts

Lufthansa charges for reserved seats in most fare classes.

Did you try going to My Booking on their site? You need your Lufthansa confirmation code, not the e-ticket number.

People on the Tripadvisor Air Travel forum, and Flyertalk airline forum are really good at answering questions like this. You might try there as well.

Posted by
2740 posts

Your description is a little murky, as an A-321 is not used for the transatlantic flights. Checking on that date, I see that Frankfurt to Chicago flights on Lufthansa are on Boeing 747's, which are 3-4-3 in economy; the 2 United flights are on 777s, presumably 3-3-3 (error on seatguru.com)

In any event, if this is indeed on one of those two Lufthansa flights, you cannot seat yourself until online check-in opens 23 hours prior to the flight (I have seen it open 3-4 hours early), this has been their policy for a couple years. However, Lufthansa allows you to pay for a seat assignment at any point, and you should be able to work through he system and do this. If you cannot access this online, try calling their US customer service number, it's on their webpage, and they have been helpful in the past.

Posted by
993 posts

We have booked United on miles a couple of times.

Go to your reservation (I do it in mileage plus account...) and look for your confirmation number... it will have somewhere to click to get the confirmation # for Lufthansa. It looks like this:

United Confirmation Number XXXZZZ
This reservation contains partner flights. View additional confirmation numbers.

Click where it says view addtl conf #s... Then you will have the confirmation # for Luftansa and you can login to their site and select your seats. :)

Have a great trip!
Kim

Posted by
2455 posts

Sharon, I have also booked with United, and had one or more flights operated by Lufthansa, sometimes trans-Atlantic and sometimes within Europe, and paid and on mileage. I found the same thing, that I could not select a seat on Lufthansa until 23 hours before departure, even with a Lufthansa confirmation number, and even if I was willing to pay for "extra legroom". I have spoken with Lufthansa customer service people various times. One time I spoke with a United customer service rep, and he explained the issue for me. When United and Lufthansa began operating joint flights on Lufthansa planes, this became an issue. Lufthansa charged for their passengers being able to select their seats, and they wanted to charge United customers also. United did not charge their customers for seat selection, and did not want to do so for these flights either. So, this was the compromise, Lufthansa would not charge United customers for seat selection, but would allow selection only 23 hours before departure. This appears to be a constant problem, because United customers, even when booking months ahead, can not avoid middle seats, cannot arrange for extra legroom either paid or unpaid, and, I imagine, a family can not assure they can sit together on a crowded flight. This is not stated when you are booking your ticket. Doesn't make sense to me. I myself am making a series of flights booked on United next week, and fortunately only Frankfurt to Sofia is on Lufthansa, and for that particular flight segment I have no seat assignment (and will be over the Atlantic 23 hours before departure).

Posted by
16 posts

Lola, Larry, Kim - Thank you for all your suggestions. I never did have a booking code, so still could not get seat that way, even if paying for it. And, yes, I had the incorrect type of aircraft listed on my e-ticket. It is actually a 747-8. After some digging I found an email address to see if I could book a Premium Economy seat. Email bounced back as non-deliverable. This morning I finally located a Lufthansa customer service number in the states. Could not book Premium Economy because it rep said it was booked through mileage, but was FINALLY able to select a regular aisle seat. HOORAY. Thanks again.