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Has anyone tried to order Alhambra tickets by phone?

If anyone has experience ordering Alhambra tix using the phone # provided in the R. Steves Spain guidebook, did the process go smoothly? Was it easy to get an English -speaking rep? Also, did you get an e-mail confirmation or just verbal? If verbal, did that work well when picking up the actual tix at the Alhambra or the Alhambra bookstore? I'm thinking of phoning because on-line tix are not yet available for June and I'm finding the website not all that easy to use.

Any feedback from people with experience with the phone ordering is much appreciated.

Posted by
23240 posts

It works fine. Of course, they speak English or will transfer you to someone who does. They charge it to a credit card and you bring that credit card for id.

Posted by
984 posts

I have no idea what 'phone number is suggested in the RS book, but when you have tried to or purchased these tickets by telephone please be considerate enough to report back what this number is and what happened.
I will be very surprised a telephone attempt at purchase will override the message on the Ticketmaster website 'Tickets for the month of June will be on sale from April 20.'

Posted by
2768 posts

I've never called and found the website pretty useful. Of course, you can call. However, the Alhambra is pretty serious about its ticket policies so you're not going to get around the date restrictions by calling. If online tix aren't available yet, why on earth would phone tickets? If you dont like the website, call when tickets are available and I'm sure they will help. But I can't imagine its easier than the website. If you end up wanting to use the website, I can help you navigate it.

Posted by
58 posts

Thank you Neil for the heads-up on the ticket sale date. I have decided to try on-line. If I have trouble, I will try calling.

Posted by
8 posts

Today, I tried buying online, and was not able to do so. Did you experience the same problem? Is that why you want to call them? They are closed today, Sunday, but they will be opened tomorrow. I am calling and I speak Spanish. If you want help, let me know.
Andrea

Posted by
8 posts

I live in Seattle, and I stayed up until 1:00 am last night (9 hours difference with Spain) and I was able to purchase tickets. The first time I called, I opted to speak with someone in English. I waited 16 minutes and no one answered. So then I called again, and I opted to speak to someone in Spanish. It took 5 minutes to get a representative.

My advise it for you to make sure that you understand how it works the visit to the Alhambra. Read the Rick Steves book well. The general entrance to the Alhambra is from 8:30 to - 2:00 pm and then from 2:00 to 8:00 pm. You have to choose one. Then with that time frame, you have to chose a time to enter the Nazaries.

Anyhow, dialing from the USA the phone number is 011-34-958-926-031.

Good luck!
Andrea

Posted by
46 posts

Hello- Alhambra tickets are now available for the month of May. I just bought mine on line with a USA credit card and it went smoothly.

Posted by
58 posts

Thanks for the feedback. Phoning doesn't sound like a very good alternative if you don't speak Spanish so I will hope on- line works when my dates open up.

Posted by
119 posts

What am I doing wrong? Every time i click on "buy tickets" for the Alhambra, I lose my English version and the Web site converts to Spanish. Can someone walk me though the web site ticket process (in English)? thx!

Posted by
2768 posts

Yes, it switches to ticketmaster.es I think a google translate will help, or another translator extension for your browser. If you don't have that, here's what I've done step by step. I speak basic Spanish and can read a lot of the website but nuances will go over my head.

www.alhambra-tickets.es
Where it says "Alhambra General" click comprar etradas (this means buy tickets)
Calendar at the bottom - click your day. If it's too far in the future, it won't be clickable yet. If it's red, it's sold out.
Next to the calendar, click a link saying "Iniciar compra" (initiate buing or something like that - comprar is the verb "to buy" and iniciar is initiate).
Takes you to a page asking "¿Cuántas entradas quieres?" - how many tickets do you want. Select the number you need and "continuar" (obviously means continue)
Then you can click the time (you first select morning or afternoon). Morning is 8:30 - 14:00, the other choice is afternoon. Select your time frame, then it brings up the exact times. These half-hour slots are your entrance to the Nasrid Palace. You can be on the Alhambra grounds all morning or afternoon but you have to be at the gate to the Nasrid Palace in your time window.
Continuar
Then it asks if you need any reduced priced tickets. If you have children visiting with you, you can use this. Otherwise, there's the word Normal and a price of 15.40 euros
Continuar
Then it asks for your credit card. The credit card info is the same as buying anything else online. Just fill in your name, email, mobile number, card number, expiration date, and CVV ( those 3 numbers on the back of credit card used for verification), check the "I agree" box,
Continuar
I obviously can't walk you farther than this, as I'm not buying tickets. Paste anything you can't read into google translate, print your tickets, and enjoy!