Hi All,
Another question regarding purchasing tickets for the Alhambra.
Has anyone else had difficulty with having your credit card go through after entering in all of the necessary info?
What did you have to do?
I will probably call them tomorrow, once they are open.
I would love any advice!
best,
Jennifer
I went to the Alhambra in 2019, so I have no current experience with its ticketing website. I also have no particular expertise in this area.
These are the things I'd try in your situation:
You can also call your credit card company and ask whether it is seeing an attempted purchase transaction. Many European websites seem to expect security features not necessarily part of US credit cards. Ask your credit-card company whether it can turn on two-factor authorization.
If none of those payment options work, I suppose it would be worth switching browsers, which can help when websites are not performing right (though I suspect that is not your issue). If no browser works, you can try switching devices (PC/tablet/smartphone).
Thank you, again for your advice...I'll try using my smartphone to see if that might work.
In addition to what arcraven suggests, you might tell your bank that you are traveling to Spain today even though you are not leaving the country. This sets their system to expect transactions in the foreign currency, in this case Euro.
Some of my credit cards no longer require a notification of travel. Others do.
I bought my tickets on January 26 of this year and didn't have a problem but I notified my bank that I was travelling to Spain that same day (even though I'm not leaving until October).
Tom
When your card is initially rejected, try again in a day or two. That has worked for me when buying tickets for my Spain trip.
It seems to me like once your card is denied, you’re locked out for a certain time.
Thank you, Tom and Carrie, for your advice.
I did wait a day and paid via my smartphone...everything turned out well. I was able to get Dobla de Oro tickets.
best wishes,
Jennifer
