Vueling airlines lost my bag for 3 days last week. They were telling me at first that it would be best to send it to Madrid and I MIGHT receive it then. Madrid was 5 days from then. There was absolutely no sense of urgency on their part to reconnect me with my bag.
The flight from Barcelona to Seville that I was on was only 3/4 of the way full and it was a 1 hour and 45 min DIRECT flight. They somehow managed to lose 10-12 bags. We were all standing together at the counter upon arrival and the lady helping us was rude and completely unwilling to help. I got my claim forms and proceeded to call every hour from then on and kill them with kindness. I kept being told not to worry, that they wold reimburse me 50 euro a day, as this would make it all ok. I went out and purchased some clothes and toiletries and now cannot get a response from them. Also, not to mention, the 10 plus international phone calls. Wondering if anyone has had experience with this.
At this point, it is not about the money, simply the principle of it all. I have since found thousands, yes, thousands of similar stories dating back many years ago until just a few days ago. This seems criminal. I actually feel very lucky that mine was only gone for 3 days as it seems most were gone much longer than that or never returned at all. It's very surprising that with all of this, they are still in business.
If anyone has any advice on this matter, I would greatly appreciate it. If anyone reading this is thinking about flying Vueling, I urge to to google the reviews. I would never fly with them again, even if it was free!