I’m supposed to be in Sintra, Portugal right now——-having dinner or a glass of port and people watching. Instead I’m still at home.
9 months ago I planned a trip for my wife and I to go to Portugal and Spain. Two days before we were to leave my wife had a serious fall and injured her back, neck, and head. I cancelled everything because there was no way she’d be mobile enough to do the things we had planned.
When I tried to change my plane tickets for our flight from Porto to Seville, the airline told me I had to email copies of my wife’s medical record to prove she was unable to travel. I did as instructed, and waited. They emailed me back and denied my request as the injury did not occur on the day of our planned flight, AND because I was not injured I had no cause to ask for a refund or voucher. So I’m out $621……At least they told me to have a nice day.
I have not heard of a policy this silly, even from US carriers. Because this is the 4th year for us to celebrate our 60th birthdays (we are 64 and 63 now……both experts and cancelling wonderful trips)—-we will try this trip again in September. Anyone else run into this situation and if so——any remedy to recover the lost costs?