We arrived at 2:10P.M. Terminal 4 was pretty busy. Long walk to get to passport control. There were lots of EES terminals available. I had 2 people ahead of me and waited about 5 minutes. The fingerprint/photo was simple then a couple of yes/no questions and the light flashed green and the gate opened, 2 minutes max. Then walk on through. There were monitors there for those needed help. 40 minutes from walking off the plane to the street.
Brad
Posted by
Cleveland
1119 posts
We just had a quick experience too. My fingerprints had an issue and I was instructed to see an agent but it was quick. My wife had no issues but she went through the same line as me.
Happy travels
Posted by
Washington, DC USA
1058 posts
At Madrid, last week,My flight arrived a little after 7 am. After my scanned passport was accepted at the EES terminal, it directed me to an E-gate where a photo was taken and then I was done and directed out No fingerprints, no questions. It took less than 5 minutes but it sounds like I didn’t actually go through EES?