I have attempted to purchase 2 online tickets from Canada for July 23/17 at 1:00pm over the past two days. I get all the way through the purchase process, and then once I have entered my payment info, I get a large red "ERROR" message. I realize that Sundays after 3pm are free, but we wanted to go that day, earlier, and are ok with purchasing tickets. I purchased tickets for Sagrada Familia with the same credit card and no problems. I note from searching the travel forum that similar problems were experienced about 3-4 years ago. Any suggestions?
Posted by
Washington DC
27646 posts
Perhaps try using PayPal if that's an option? Or a different credit card? Issues like this pop up from time to time (related to various sights or train tickets), and we don't always know what the problem is.
Posted by
Santa Clara, California, USA
61 posts
I just purchased tickets for Picasso museum and the transaction went through fine. Possibly try different browser? I used Safari.
Posted by
New York, NY, USA
11294 posts
Have you checked with your credit card company to see if the transaction went through? Sometimes, my first online purchase in a foreign country goes through without difficulty, but they then block the next transaction.
If your credit card company is not blocking the transaction, I also second the suggestions of PayPal and of trying a different browser.
Posted by
OP
7 posts
Thank you everyone for your helpful suggestions. I have just successfully purchased tickets to the Picasso Museum for July 23/17 with an audio guide! I used the browser on my phone and a different credit card (from the previous attempts) to make the purchase. I will definitely check with my bank to make sure there are no issues with my credit cards before we leave for Europe on July 13/17. Thanks again to the great Rick Steves travelling community!