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City Tour Madrid bus company hop on hop off

We are considering taking the hop on hop off City Tour Madrid bus when we arrive to get acquainted with the area. We had Palace tickets but we’re informed they will not be open to the public the entire week we are there (3rd week of April).

In researching, it looks like there are times when the City Tour Madrid service has to change to panoramic only (no hopping off).

"The Madrid City Tour operates primarily in a Hop On Hop Off format, allowing passengers to explore the city at their own pace. However, there are occasions when this service may be altered.
Temporary Suspensions: The Hop On Hop Off service can be suspended due to municipal regulations or traffic conditions. For example, there have been instances where the service was changed to a panoramic mode, meaning passengers could not get off the bus during the tour.
Current Status: As of now, the service is designed to allow passengers to hop on and off at any of the 34 designated stops across three routes.
Municipal Regulations May lead to temporary suspension
Traffic Conditions Can result in changes to service mode
Special Events May affect bus routes and stops
While the Madrid City Tour generally operates as a Hop On Hop Off service, it is important to check for any updates or changes, especially during busy periods or special events.”

I get that sometimes the bus will have to change panoramic. I am not concerned as we are getting an overview and can come back later.

My questions is how the rest of the ride is. It looks like you can bring your own headphones and with the tour app listen to an English translation of each stop. Anyone have any recent experience with this company?
Thanks!