I purchased tickets for the Alhambra on their official website, www.tickets.alhambra-patronato.es, with a timed entry to the Palace. I have the receipt of the charge and with an order reference number. It appears that I did not finish my purchase, because I have not received any digital tickets or PDF of the tickets. The charge is showing up on my credit card, so that confirms the purchase. However, the receipt does not show our names, or the dates of the tickets.
How do I get printed tickets now? Can I print them when I get to Granada, using the order reference number on the receipt? Rick Steves book says that the reservation must be converted to a printed ticket in Spain, so I am wondering if that is what I will have to do. I have sent an email explaining the situation to the contact info on the official website, but have not received a response.
Posted by
Last Frontier aka Alaska 🏔️
3561 posts
We also have recently purchased Alahambra reservations. I believe you do need to exchange your printed receipt for tickets upon arrival at the Alahambra. Hoping someone more experienced chimes in!
Posted by
Chicago
647 posts
I got an email with my ticket attached in a PDF (also Palace timed entry +
Generalife). This was last October, don't know if the process has changed
since then.
Did you check your junk email folder?
Posted by
OP
Sacramento, CA
2 posts
Thanks for your reply. In another forum, I was advised that it is no longer necessary to print out a full ticket. I was supposed to receive a PDF with a QR code that can be used to enter Alhambra. I checked all my email files, and did not receive anything. I just failed to finish the process when I bought the tickets. I could call them, but the price of the international call would just cause me to incur more expense. I think I will just book tickets again.
Posted by
Chicago
647 posts
To be clear, a PDF with a QR code that was good for admittance (no need to
go to ticket office to make an exchange) was what I received in email after making
the purchase. There is no need to print out the ticket (you can of course if you want);
you just show the QR code at the entrance on your device (I can't remember if they
checked the passport, but you should bring it).
It seems strange that you are not sure you completed the process yet got charged
for the tickets. Once you enter your credit card # and the transaction goes through,
there isn't much of anything else that needs to be done. Was the receipt and order
reference # delivered in email? If so, then there is either a glitch, or you've maybe
missed the attachment with the PDF? That is exactly how I got the tickets - in an email
with the receipt and order #, with a PDF attachment.
The website is unclear about getting reprints of tickets onsite and it does not appear
there is a way to do it on the website, but there is a contact page you can send them
a message at, and maybe they can tell you how go deal with this, or resend the tickets
you have already purchased?
Posted by
Denver, CO
796 posts
I purchased my Alhambra ticket a couple of months ago, and received a confirmation email from "Patronato de la Alhambra y Generalife". It confirmed my purchase, and at the bottom of the email was a pdf file. When I opened the pdf, it said "This is your ticket" and included the QR code and details of my visit.
I hope you are able to find the tickets you already purchased!
Posted by
Southeastern US
2608 posts
You should have received an email with a PDF of your tickets a few minutes after your purchase. It's been a couple of days now. Has the email come through? Did the charge post on your cc, or drop off?
Rick Steves book says that the reservation must be converted to a printed ticket in Spain,
This is inaccurate and outdated. All you need to do is show the PDF of the ticket that is emailed to you and they scan the QR code.
Posted by
Chicago
1139 posts
My visit was in March 2024. Same experience as those purchasing successfully recently - receipt arrived with PDF's attached. QR code also on receipt page. What edition of RS Guide are you using? Instructions to print tickets in Spain are out-dated. (In past years there has been a convoluted, irritating process for obtaining and printing tickets, but thanks be, that is gone.)
As you indicate you could call, I am guessing that your receipt included the instructions below that were on my receipt following the order number and payment receipt:
"We inform you that if this process is cancelled, suspended or cut, your data will be stored in our database for the purposes of claims and also, if you wish, you can recover them through our support phone +34 858 953 616 (For individual sales) y +34 858 953 615 (For authorized agencies). "
I'm thinking that perhaps the entire email receipt didn't arrive for you - maybe that is what is meant by "if this process is cancelled, suspended or cut" in the above. It sounds like a fix to me - contact them and they would resend?
As far as the cost of an international call - have you ever used WIFI based calling? Cheaper than some carrier plans. I use Skype (which is probably old-fashioned now, but I've used it for a decade or so). You load a bit of money into the app, not sure what the minimum amount is now, and calls are deducted from the "fund".
I have also heard that some like Google Fi. I have not used it, but this link says Free 7 Day Trail (disclaimer - I didn't look at this carefully). https://fi.google.com/about/free-trial
I have never had a problem connecting and calling international locations from home or calling the US when I am traveling internationally using Skype.
Good luck - frustrating!!